Mitzi Coleen A. Guinto
Talisay City
Summary
Driven by a strong background in client service, I excel in relationship building and problem-solving, ensuring high client retention through proactive communication. My expertise in customer engagement and time management has consistently enhanced service delivery, underscoring my commitment to excellence in every interaction.
Overview
5
5
years of professional experience
Work History
Marketing Assistant
BDO Unibank Inc
Cebu City
09.2023 - Current
- Responsible for providing service to clients relative to account opening, placements, client inquiries and after sales services
- Cross sells the bank’s products and services
- Responded promptly to client inquiries demonstrating commitment to exceptional service standards
- Performs file management: organizing and filing of documents
Client Service Associate
BDO Unibank Inc
Talisay City
07.2019 - 09.2023
- Provides competent and timely over the counter transactions of customers
- Assisted in the retention of high-value clients through proactive communication and exceptional service delivery
- Addressing and resolving customer complaints
Education
Bachelor Of Science In Business Administration - Marketing Management
University of San Carlos
Cebu City05.2019
Skills
- Relationship Building
- Client Service Oriented
- Customer Engagement
- Interpersonal Skills
- Time Management
- Problem solving skills
Accomplishments
BDO Circle of Excellence
Top Client Service Associate
2023
References
Ms. Joecille Jee F. Escanillan
Junior Assistant Manager 2
BDO Unibank Inc
639173324255
Timeline
Marketing Assistant
BDO Unibank Inc
09.2023 - Current
Client Service Associate
BDO Unibank Inc
07.2019 - 09.2023
Bachelor Of Science In Business Administration - Marketing Management
University of San Carlos