Mitz Mighty Calbog
M365 Technical Support
Cainta
Summary
- Experienced IT Support skilled in troubleshooting hardware, software, and network issues. Proficient in Microsoft 365, Active Directory, SaaS and Cloud technologies. Adept at managing service desk tickets, system installations, and software troubleshooting. Focused on customer satisfaction and efficient IT operations, with strong problem-solving abilities and a commitment to process improvement.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
M365 Admin Support
WTB Solutions
12.2024 - 01.2026
- Administer Microsoft 365 services, including user accounts, licenses, and permissions.
- Troubleshoot and resolve technical issues across Exchange, SharePoint, Teams, and other M365 applications.
- Monitor system health, security, and compliance settings to maintain organizational standards.
- Collaborate with internal teams and stakeholders to enhance user experience and adoption.
- Provide clear documentation and user guidance for M365 features and best practices.
- Administered M365 environments, enhancing user experience through streamlined access and support.
- Troubleshot technical issues in M365 applications, improving resolution time and user satisfaction.
- Configured and managed Teams settings, facilitating seamless communication across departments.
IT Support Engineer
Netwrix (Acquire BPO)
02.2022 - 10.2024
- Provided high-quality technical support for Netwrix Auditor, assisting customers with installation, configuration, and issue resolution across cloud and hybrid environments. Followed structured support protocols, performed root cause analysis for security incidents, and escalated product defects to engineering. Acted as a product expert, delivering in-depth guidance to users and documenting cases using Salesforce.
- Resolved technical issues for users, enhancing system performance and minimizing downtime.
- Provided remote support for hardware and software installations, improving user satisfaction and productivity.
- Collaborated with cross-functional teams to implement IT solutions, streamlining operations and increasing efficiency.
- Conducted training sessions on new software tools, boosting team proficiency and adoption rates.
M365 Ambassador
Rhipe (Crayon)
02.2021 - 02.2022
- As an M365 Ambassador at Crayon, I focus on driving the adoption of Microsoft 365 solutions by providing end-user support and training for tools like Teams, SharePoint, OneDrive, and Exchange. I manage the deployment and configuration of Microsoft 365 services, assist with account administration, and troubleshoot technical issues to ensure smooth user experiences.
ServiceDesk
Fujitsu Philippines
02.2018 - 07.2021
- In my Service Desk role, I provided first-line support for technical issues related to hardware, software, and network connectivity. I managed service requests, resolved user problems, and escalated complex issues when needed. I also handled account creation and probationing, ensuring proper setup and compliance. Additionally, I performed routine maintenance, including software updates, system monitoring, and password resets, while ensuring timely resolution and user satisfaction.
IT Engineer Associate
Tata Consultancy Services
03.2016 - 02.2018
- I managed server backup operations across Asia Pacific and Australia using Backup Exec and Acronis, ensuring data integrity and disaster recovery readiness. I maintained Symantec Antivirus and Sophos, handled service desk tickets, and collaborated with teams to resolve infrastructure issues. I conducted routine server health checks, identified performance bottlenecks, and documented technical resolutions to improve team knowledge.
CSR
Convergys
04.2012 - 02.2016
- I efficiently managed high call volumes, resolving customer inquiries and ensuring satisfaction. I promoted products and services, contributing to revenue growth, and maintained accurate documentation using CRM systems. By utilizing internal tools and product knowledge, I consistently provided exceptional service and built strong rapport with customers, maintaining a positive brand image.
Education
Bachelor of Science - Information Technology
St. Paul University Dumaguete
Dumaguete, Province Of Negros Oriental, Philippines03-2011
Skills
- Microsoft 365 Administration (Exchange Online, SharePoint, Teams, OneDrive)
- User & License Management in M365 Admin Center
- Security & Compliance (MFA, Conditional Access, DLP)
- PowerShell Scripting for automation and bulk tasks
References
Upon Request
Timeline
M365 Admin Support
WTB Solutions
12.2024 - 01.2026
IT Support Engineer
Netwrix (Acquire BPO)
02.2022 - 10.2024
M365 Ambassador
Rhipe (Crayon)
02.2021 - 02.2022
ServiceDesk
Fujitsu Philippines
02.2018 - 07.2021
IT Engineer Associate
Tata Consultancy Services
03.2016 - 02.2018
CSR
Convergys
04.2012 - 02.2016
Bachelor of Science - Information Technology
St. Paul University Dumaguete