Mitsuishi Oquindo
Quezon City,00
Summary
Friendly, adaptable, and quick to learn, well-suited to customer-focused roles. Knowledge of effective communication and problem-solving techniques, combined with proficiency in using call center software and handling customer inquiries. Dedicated to delivering high-quality service and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Call Center Agent – Telco Account
Alorica
05.2024 - 09.2024
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Utilized CRM software to track customer interactions, ensuring timely follow-up on outstanding issues.
Call Center Agent – Provider Services
Concentrix
10.2022 - 08.2023
Education
Bachelor of Science - Information Technology
STI College
01.2021
Bachelor of Secondary Education - English
Ramon Magsaysay Memorial College
06.2017
Secondary -
Maranatha Christian Academy
01.2015
Elementary -
Victoria Child Montessori
01.2010
Skills
- Call center operations
- Customer communications
- Payment processing
- Team development
- Technical support
- Problem-solving skills
- Data entry
- Typing speed
- Training experience
- Professional phone voice
Trainings and certificates
- Certificate of Recognition for Huawei Cloud Computing 4.0
- Certification of Participation and Completion of HCIA-Cloud Computing Course
- Certification of Completion of On the Job Training (OJT)/Practicum
References
- Panambulan Mimbisa, Retired Presiding Judge, Branch 37, RTC, 09472359113
- Albert Christian Tapec, Adiol Trading Opc, 09397302095
- Archel Vicente, TTEC Manager
Personal Information
- Age: 26
- Place of Birth: Negros Occidental
- Height: 5'6''
- Weight: 80 kgs
- Citizenship: Filipino
- Date of Birth: 08/20/98
- Gender: Male
- Marital Status: Single
- Religion: Iglesia Ni Cristo
Timeline
Call Center Agent – Telco Account
Alorica
05.2024 - 09.2024
Call Center Agent – Provider Services
Concentrix
10.2022 - 08.2023
Bachelor of Secondary Education - English
Ramon Magsaysay Memorial College
Secondary -
Maranatha Christian Academy
Elementary -
Victoria Child Montessori
Bachelor of Science - Information Technology
STI College
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