Mary Joyce Tamayo
Tuico
Cainta, Rizal
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Travel Consultant
Trip.com
02.2024 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Travel Experience Specialist for Hopper
The Penbrothers International Inc.
9 2021 - 11.2023
- Assisting customer inquiries via chat, email, and calls
- Processing exchange, refund, and travel credit
- Sending emails to our travel partners for waiver and refund requests
- GDS: Sabre, Apollo and Amadeus
Senior Travel Associate for British Airways
WNS Philippines
07.2020 - 09.2021
- Converting Avios to cash and calculating the amount that needs to be collected or refunded
- Processing exchanges for a discounted fare
- Processing exchanges using E-ticket vouchers
- Processing exchanges using Residual vouchers
- Processing full and partial refunds
- Processing involuntary exchange
- Processing reissue with agent error budget
- GDS: Amadeus
Travel Specialist for Priceline
Motif Inc. powered by Teletec
12.2017 - 06.2018
- Processing Schedule change then send it to queue for reissue
- Calling the customer for a major schedule change
- Calling the airline for alternate flight options
- GDS: Worldspan and Sabre
Travel Associates for Orbitz
Inter-Globe Technologies
11.2015 - 06.2017
- Processing Schedule change
- Call the customers if the time change falls to a major schedule change to provide alternate options
- Calling the airlines for an alternate flight option if customers are not amendable with the flights or the time change might cause the customer to miss their flight
- GDS: Amadeus, Worldspan and Sabre
Customer Service Representative for Frontier Airline
Sitel Philippines
05.2015 - 10.2015
- Taking in calls and answering customer questions about their flight
- Creating new bookings
- Processing Exchanges, Flight cancellations, refunds, and name changes
- Assisting customers in booking their reservations online
- Assisting travel agents with their inquiries
- Skyspeed
Telephone Operator/ Admin Assistant
Ortigas and Company Limited Partnership
01.2013 - 01.2015
- Taking calls from clients and then transferring them to the right department
- Training new telephone operators
- Arranging documents that need to be delivered
- Arranging payments, bank deposits, and receiving documents
- Managing logs for the incoming and outgoing documents
- Keeping and managing Office supplies and check vouchers
- Compiling of company car insurance and registration.
Collection Officer
Receivers and Liquidators Inc.
01.2012 - 01.2013
- Calling cardholders regarding their unpaid bills
- Arrange installment payments if the cardholder cannot pay the full amount
- Delivering litigation letter to the cardholder's house.
Education
Bachelor Of Science Major in Computer Science -
STI Collage
01.2008 - 05.2010
Diploma In Multimedia Arts - undefined
STI Collage
01.2010 - 05.2011
Skills
GDS (Global Distribution System)
Amadeus
Worldspan
Sabre red
Sabre 360
Eterm
Skyspeed
Farelogic
MS Office
Adobe photoshop
Adobe after effects
Timeline
Travel Consultant
Trip.com
02.2024 - Current
Senior Travel Associate for British Airways
WNS Philippines
07.2020 - 09.2021
Travel Specialist for Priceline
Motif Inc. powered by Teletec
12.2017 - 06.2018
Travel Associates for Orbitz
Inter-Globe Technologies
11.2015 - 06.2017
Customer Service Representative for Frontier Airline
Sitel Philippines
05.2015 - 10.2015
Telephone Operator/ Admin Assistant
Ortigas and Company Limited Partnership
01.2013 - 01.2015
Collection Officer
Receivers and Liquidators Inc.
01.2012 - 01.2013
Diploma In Multimedia Arts - undefined
STI Collage
01.2010 - 05.2011
Bachelor Of Science Major in Computer Science -
STI Collage
01.2008 - 05.2010
Travel Experience Specialist for Hopper
The Penbrothers International Inc.
9 2021 - 11.2023
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