MITCHIE P. GUYOS
Polomolok, Province Of South Cotabato
Summary
Dynamic leader with a proven track record at Puregold Price Club Inc, enhancing operational efficiency and customer satisfaction. Expert in merchandising strategies and adept in MS Office, I excel in multitasking and problem-solving, significantly boosting sales performance. My adaptable approach and reliable work ethic drive continuous improvement and team development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
STORE OFFICER
Puregold Price Club Inc
09.2021 - 06.2024
- Maintained store assets with effective loss prevention strategies.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Supplied daily support to buyer and assistant buyer.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Maintained a clean and visually appealing store environment, adhering to company merchandising standards.
- Coordinated promotional events in-store that aligned with corporate marketing campaigns, driving foot traffic and boosting overall revenue.
- Conducted regular audits of inventory levels for accuracy, identifying discrepancies and taking corrective action as needed.
- Analyzed sales data to inform purchasing decisions, optimizing inventory levels based on customer demand trends.
- Spearheaded community outreach initiatives to increase brand awareness within the local market.
- Promoted a positive shopping experience with exceptional customer service and prompt issue resolution.
- Streamlined store operations for increased efficiency, implementing effective organizational strategies.
- Facilitated open communication among team members through regular staff meetings, promoting teamwork and collaboration.
- Collaborated with management to develop marketing strategies, driving store traffic and increasing sales.
- Oversaw efficient shipment processing and timely merchandise stocking, maximizing product selection for customers.
- Managed staff scheduling to ensure adequate coverage during peak hours, reducing wait times for customers.
- Enhanced customer satisfaction by efficiently managing store inventory and ensuring product availability.
- Monitored safety practices within the store environment to ensure compliance with company policies and industry regulations.
- Evaluated employee performance regularly, providing constructive feedback and coaching for professional development opportunities.
- Resolved escalated customer complaints promptly with empathy and professionalism, maintaining positive brand reputation.
- Boosted sales performance by training and mentoring team members on effective sales techniques.
STORE OPERATION SUPERVISOR
Puregold Price Club
07.2020 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
RECEIVING & WAREHOUSE SUPERVISOR
Puregold Price Club
04.2016 - 07.2020
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Kept detailed records of inventories and merchandise inventory transactions.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Managed merchandise inventory transactions.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Maintained accurate records of team attendance and documented disciplinary actions.
WAREHOUSE DOCUMENTATION CLERK
Puregold Price Club
12.2011 - 02.2016
- Collaborated with internal departments to ensure seamless coordination in handling shipments and associated documentation requirements.
- Developed a comprehensive tracking system that allowed for quick retrieval of essential records during time-sensitive situations.
- Streamlined filing processes for improved efficiency, resulting in decreased retrieval times for essential documents.
- Enhanced documentation accuracy by thoroughly reviewing and verifying data in records.
- Maintained an organized and secure filing system, ensuring protection of sensitive information.
- Worked with internal staff to process documents and sent for closing.
Toll Teller
Skyway O&M Corporation
12.2010 - 05.2011
- Enhanced customer satisfaction by providing accurate and timely toll information.
- Reduced errors in transactions by vigilantly verifying payment amounts before processing each vehicle.
- Prevented revenue loss by accurately counting cash and reconciling daily transactions.
- Ensured smooth traffic flow by efficiently processing cash and electronic payments for tolls.
- Developed strong communication skills while interacting with diverse clientele on a daily basis.
- Maintained a clean and organized work environment, promoting safety and efficiency at the toll booth.
- Communicated in English and [Language] to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Classified all vehicles passing through toll lanes in accordance with procedural requirements.
- Operated toll collection equipment and processed toll payments accurately.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Production Operator
TERUMU PHILIPPINES
05.2010 - 09.2010
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
- Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
- Handled raw materials efficiently, minimizing waste during the production process.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Inspected products and machines to maintain quality and efficiency.
- Maintained organized work area by cleaning and removing hazards.
- Examined incoming materials and compared to documentation for accuracy and quality.
Data Encoder
DSWD REGION XII
09.2009 - 02.2010
- Supported team members, sharing knowledge and expertise on best practices for accurate data encoding.
- Extracted information from database to compile reports for audit process.
- Prepared source data for computer entry by compiling and sorting information.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained database by entering new and updated [Type] information.
- Enhanced data accuracy by meticulously encoding information from various sources.
- Maintained files, records, and chronologies of entry activities.
- Analyzed current data records to provide detailed reports.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Education
Associate of Applied Science - 3 YEARS DIPLOMA OF INFORMATION TECHNOLOGY
HOLY CHILD COLLEGE OF INFORMATION TECH INC.
Koronadal, Province Of South Cotabato, Philippines04-2009
Skills
- Merchandising strategies
- Multitasking and organization
- Flexible schedule
- Time management
- Dependable and reliable
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Adaptability and flexibility
- Decision-making\
- Computer literate
- knowledgable in MS Word,MS Excel & MS Powerpoint
Certification
- NCII-Food & Beverage Services
- BOSH-Basic 0ccupational Safety and Healthy Training Course
- Orientation on QEHS Management System
(ISO 9001:2008, OHSAS-18001:2007 & ISO-14001:2004 + COR 1:2009)
Timeline
STORE OFFICER
Puregold Price Club Inc
09.2021 - 06.2024
STORE OPERATION SUPERVISOR
Puregold Price Club
07.2020 - 09.2021
RECEIVING & WAREHOUSE SUPERVISOR
Puregold Price Club
04.2016 - 07.2020
WAREHOUSE DOCUMENTATION CLERK
Puregold Price Club
12.2011 - 02.2016
Toll Teller
Skyway O&M Corporation
12.2010 - 05.2011
Production Operator
TERUMU PHILIPPINES
05.2010 - 09.2010
Data Encoder
DSWD REGION XII
09.2009 - 02.2010
Associate of Applied Science - 3 YEARS DIPLOMA OF INFORMATION TECHNOLOGY
HOLY CHILD COLLEGE OF INFORMATION TECH INC.
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