Mitchelly Guevarra
Consolacion, Cebu
Summary
Driven professional with extensive experience at Manulife Business Processing Services Inc, excelling in training and mentoring, and data analysis. Demonstrated success in enhancing team capabilities and improving process efficiency through creative solutions and strong analytical skills. Proficient in Microsoft Office and Visio, adept at fostering customer focus and delivering impactful training programs.
Overview
9
9
years of professional experience
Work History
Subject Matter Expert
Manulife Business Processing Services Inc
Mactan Newtown, Mactan, Lapulapu City
10.2022 - Current
- Conducts and manages training for new hires and cross-training for tenured associates.
- Creates and updates job aids and toolkits.
- Facilitate refresher, training calibrations, and daily/weekly huddles.
- Conduct skill-based trainings on various topics such as technical or system enhancements, upcoming events, product information and procedural updates.
- Works hand-in-hand with the team leader to develop training progress and plans for the team.
Senior Business Process Analyst
Manulife Business Processing Services Inc
Mactan Newtown, Mactan Lapulapu City
08.2020 - 10.2022
- Provide question support to associates.
- Do quality check of associate’s work.
- Perform weekly/monthly audit of abortion of cases, P2P and feedback consolidation.
- Perform coaching to those associates who have a failed score.
- Collaborate with SMEs and QAs for process related concern.
- Cross train associates with complex worktype.
- Handles rush request especially those high net worth and VIP cases.
Business Process Associate
Manulife Business Processing Services Inc
Mactan Newtown, Mactan, Lapulapu City
07.2015 - 08.2020
- Perform data entry operations to update with customer respone.
- Validate if documents received are IGO and IGO.
Education
Bachelor Of Science - Information Technology
Cebu Roosevelt Memorial College
Bogo City, Cebu03.2015
Skills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Creative solutions
- Data Analysis
- Proficient in Microsoft Word, Excel and Powerpoint
- Have enough knowledge in Microsoft Visio
- Have enough knowledge in VBA
Trainings Attended
- Business Analysis Preparatory Program - July 2022-December 2022
- Time Management and Productivity Workshop - September 17-18, 2018
- Business Process Improvement - October 23-27, 2017
- Introduction to Business Insurance Operations - July 31, 2017
- Business English Grammar - March 27-29, 2017
- Basic Spreadsheet Training - January 9-16, 2017
- Business Process Model & Notation - November 29-December 2, 2016
- Business English Speaking - June 1-3, 2016
Timeline
Subject Matter Expert
Manulife Business Processing Services Inc
10.2022 - Current
Senior Business Process Analyst
Manulife Business Processing Services Inc
08.2020 - 10.2022
Business Process Associate
Manulife Business Processing Services Inc
07.2015 - 08.2020
Bachelor Of Science - Information Technology
Cebu Roosevelt Memorial College