Performing Arts
Mitchelle Rose Aguilar
Registered Psychometrician, CSR, VA, MA onging
TAGBILARAN CITY
Summary
I am a licensed psychometrician and experienced customer service professional, combining analytical, interpersonal, and problem-solving skills to enhance both employee performance and customer satisfaction. My expertise in psychometrics enables me to assess individual differences, apply data-driven insights, and support effective recruitment, training, and evaluation processes that drive organizational performance. In customer service, I have developed strong communication and conflict resolution skills, ensuring positive customer experiences and fostering stronger relationships. This unique combination allows me to contribute to human resource strategies, improve employee engagement, and positively influence company progress through a people-centered approach.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Assistant Director
Rendition
TAGBILARAN CITY, BOHOL
2020.12 - Current
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Led professional development workshops on topics such as classroom management, differentiated instruction, and assessment strategies.
Customer Service Representative
DEL EXPRESS SHUTTLE AND TOURS SERVICES
PHILADELPHIA
11.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed time efficiently to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Virtual Assistant
Homeworks VA Agency
TAGBILARAN CITY, BOHOL
08.2022 - 01.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Artistic Teacher
Kasing Sining Teatro Bol-anon Ensemble
TAGBILARAN CITY, BOHOL
05.2018 - 11.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Cultural Worker
Bohol Arts and Cultural Heritage Council
TAGBILARAN CITY, BOHOL
06.2019 - 11.2023
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
Project Coordinator
Kasing Sining Teatro Bol-anon Ensemble
TAGBILARAN CITY, BOHOL
05.2019 - 06.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Created job files for each project and maintained current data in each file.
Bohol Institute and Learning Traditions
Kasing Sining
TAGBILARAN CITY, BOHOL
05.2017 - 07.2017
- ctsEnhanced visitor experience by providing exceptional customer service and engagingly sharing historical fa.
- Assisted with staff training initiatives, improving overall team efficiency and productivity.
- Contributed to the development of marketing materials, increasing public awareness of upcoming events and attractions.
- Handled ticket sales transactions efficiently, contributing to organizational revenue generation goals.
Interview Simulation Specialist
Hero Visa Agency
TAGBILARAN CITY, BOHOL
05.2021 - 06.2021
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
Master of Arts - Psychology
University of Bohol
Tagbilaran, Bohol, Philippines 05.2023 - 05.2024
Bachelor of Arts in Psychology (Cum Laude) - undefined
Holy Name University
06.2019 - 05.2023
Senior High School - Science Technology Engineering and Mathematics Strand (Service Awardee)
Holy Name University
05.2018
No Degree -
Tagbilaran City Center Elementary School
04.2001 -
Skills
Student Engagement
Accomplishments
- Student Mentor - Volunteered as a temporary student guidance counselor to help resolve student personal issues.
- Interactive Learning - Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
- Research: -STRESS LEVELS AND SLEEP QUALITY OF BPO EMPLOYEES IN BOHOL chosen research to be included in the Google Scholar
- Dynamic Teaching Techniques - Instructed students in academic subjects using a variety of techniques such as phonetics, multisensory learning, and repetition to reinforce learning.
- CSO Core officer for 3 years; Secretary for Education, Secretary for Operations, Secretary of Culture and Arts
- LGU Governor 200-2021
Certification
Professional Contemporary Dance Level 1, UNESCO ACCREDITED, 05/2018
Primary School
Primary School, 2nd Honorable Mentioned, Most Outstanding, Tagbilaran City Central Elementary School, Tagbilaran
Junior High School
Junior High School, Special Program in the Arts major in Dance (With Honors), Dr. Cecilio Putong National Highschool, Tagbilaran
Interests
Film
Theater
Video Editing
- Edits reels and video shorts for social media reels.
- Edits video for video presentation
References
- Christian Paul Naparota, Rendition Productions, Tagbilaran, 09985367930, cnaparota11@gmail.com
- Eng. Jerrey David Aguilar, aguilarjerrey05@gmail.com
- Odoni Pestelos, Rendition, Tagbilaran, +639173098385, renditionmp@gmail.com
Timeline
Master of Arts - Psychology
University of Bohol
05.2023 - 05.2024
Customer Service Representative
DEL EXPRESS SHUTTLE AND TOURS SERVICES
11.2022 - Current
Virtual Assistant
Homeworks VA Agency
08.2022 - 01.2024
Interview Simulation Specialist
Hero Visa Agency
05.2021 - 06.2021
Assistant Director
Rendition
2020.12 - Current
Cultural Worker
Bohol Arts and Cultural Heritage Council
06.2019 - 11.2023
Bachelor of Arts in Psychology (Cum Laude) - undefined
Holy Name University
06.2019 - 05.2023
Project Coordinator
Kasing Sining Teatro Bol-anon Ensemble
05.2019 - 06.2022
Artistic Teacher
Kasing Sining Teatro Bol-anon Ensemble
05.2018 - 11.2023
Bohol Institute and Learning Traditions
Kasing Sining
05.2017 - 07.2017
No Degree -
Tagbilaran City Center Elementary School
04.2001 -
Senior High School - Science Technology Engineering and Mathematics Strand (Service Awardee)
Holy Name University
Similar Profiles
JOYCE MARIE T. BERSANOJOYCE MARIE T. BERSANO
Nurse 2 at Governor Celestino Gallares Memorial Medical CenteNurse 2 at Governor Celestino Gallares Memorial Medical Cente
REYNA CATHERINE OCAYREYNA CATHERINE OCAY
Marketing Associate at Realpage Inc.Marketing Associate at Realpage Inc.
Genelita GuatnoGenelita Guatno
Office Assistant at Dagohoy Masonic Lodge No. 84 F. & A.M.Office Assistant at Dagohoy Masonic Lodge No. 84 F. & A.M.