Mitchelle Miranda

Provided technical assistance for customers calling in to get support for their devices

Handled insurance inquiries for blue cross blue shield health insurance account holders and members

• Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
• Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
• Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
• Facilitated timely communication between clients and suppliers, fostering trust and preventing potential disputes.

Manages and drives performance of a 15 member team handles ad hoc tasks. Provides coaching feedback and support of the team in operations/production

Runs training and development for new hires and product refreshers or updates for current operation staffs

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.