Mitch Tunacao
Mandaue City, Cebu
Summary
Detail-oriented professional with strong experience in customer service, team management, payroll tax processing, and proposal writing. Demonstrated expertise in customer relations, payroll processing, and tax compliance using QuickBooks. Capable of thriving in fast-paced environments while ensuring accuracy and professionalism. Strong communicator and leader with a track record of efficiently managing administrative and operational responsibilities.
Overview
5
5
years of professional experience
Work History
Assistant Manager
L E Gramar
Mandaue City, Cebu
11.2025 - Current
- Monitored staff performance, developing targeted improvement plans to enhance team effectiveness.
- Trained new employees on company policies and customer service standards to ensure consistent sales techniques.
- Oversaw daily operations, including opening and closing procedures, to maintain store standards.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Facilitated communication between staff and senior management, acting as a point of contact.
- Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
- Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
- Investigated operational issues, preparing detailed reports on root causes and recommending corrective actions to improve service delivery.
Customer Service Representative
Justme
Cebu City
03.2024 - 09.2025
- Resolved customer service enquiries quickly and accurately to enhance customer experience.
- Managed inbound customer service calls, resolving queries and complaints to maintain high satisfaction levels.
- Built rapport with customers through courteous and professional communications.
- Oversaw customer account inquiries, providing accurate information to resolve complaints and ensure customer satisfaction.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
Payroll Tax Specialist
Concentrix
Cebu City
05.2022 - 01.2024
- Process employee payroll accurately and on schedule using QuickBooks.
- Utilised CRM tools such as Salesforce, CS Server, and Sentinel to manage client relationships effectively.
- Ensured compliance with state tax regulations by utilising standard operating procedures for accurate tax and form submission
- Calculated, prepared and filed payroll taxes for clients.
- Monitored payroll compliance and prepared tax documentation to mitigate potential tax penalties
- Analysed tax law changes, assessed their impact on client portfolios, and provided informed advice accordingly
Solar Proposal Writer
HomeSourced, Inc.
Mandaue City, Cebu
02.2021 - 05.2022
- Outlined product benefits during sales process through concise reports and proposals, highlighting key data effectively.
- Recommended tailored products and services to meet specific client needs.
- Completed writing assignments to set standards regarding order, clarity, conciseness, style and terminology.
- Maintained a keen eye for detail, ensuring that all written content upheld the highest standards of quality and professionalism.
- Installed solar panels on residential and commercial properties, adhering to safety standards and regulations.
- Developed custom mounting systems for solar installations in challenging environments.
- Evaluated staff performance against objectives to identify areas for improvement.
Education
Senior High School - Accountancy, Business and Management
Mandaue City Comprehensive National High School
Mandaue City, CEB01-2022
Junior High School -
Mandaue City Comprehensive National High School
Mandaue City, CEB01-2019
Bachelor of Business Administration - Marketing Management
University of Cebu-Banilad
Cebu City, CEBSkills
- Outstanding customer service
- Administrative and Organizational Skills
- Data Accuracy and Attention to Detail
- Multitasking and Time Management
- Excellent Verbal and Written Communication
- Leadership proficiency
Timeline
Assistant Manager
L E Gramar
11.2025 - Current
Customer Service Representative
Justme
03.2024 - 09.2025
Payroll Tax Specialist
Concentrix
05.2022 - 01.2024
Solar Proposal Writer
HomeSourced, Inc.
02.2021 - 05.2022
Senior High School - Accountancy, Business and Management
Mandaue City Comprehensive National High School
Junior High School -
Mandaue City Comprehensive National High School
Bachelor of Business Administration - Marketing Management
University of Cebu-Banilad