MISSY KAYE LEBICO

• Supported safety-critical operations by ensuring strict adherence to aviation, airport, and operational procedures.
• Ensured operational readiness and regulatory compliance through meticulous preparation and processing of flight permits and required documentation.
• Collaborated with senior management to analyse and optimise operational processes, resulting in improved productivity.

• Turned challenging customer interactions into positive outcomes through effective de-escalation, clear communication, and solution-focused support.
• Processed customer queries and complaints using active listening skills, providing effective solutions to enhance customer satisfaction.
• Managed customer service enquiries in a high-traffic retail environment with efficiency and meticulous attention to detail.
• Addressed product-related questions, feedback, and complaints to support customer needs.

• Resolved 20+ customer concerns daily across billing, connectivity, and account services, balancing timely resolution with a positive customer experience.
• Enhanced customer satisfaction by promptly addressing and resolving service issues.
• Resolved customer issues from investigation to resolution, ensuring accurate solutions while adhering to company requirements.
• De-escalated complex customer interactions by creating positive interactions through clear communication, active listening, and effective problem-solving.
• Documented customer interactions with detailed inquiries, comments, and resolutions for future reference.

Second Honours

• Coursework in Tourism Industry