Maylynn Ann C. Misa

● responsible for monitoring bank accounts and financial transactions of the customers. By analyzing the data to identify any fraudulent and suspicious activities coming from our customers.
● investigates forgery and theft within a customer’s account and transactions on behalf of a corporate organization.
● responsible for conducting research into records and transactions, particularly those that are electronic.
● also, proactively responsible for identifying instances of potential fraud, scam and abuse through data analysis using company systems and tools.
● collaborate with the AML/Compliance departments in the analysis of abuse scenarios and suspected fraud.
● Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
● Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank
● Identify fraud patterns through the monitoring of high-risk countries and merchants
● Contribute to the creation of fraud rules by providing analytical data to support decisions
● Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor
● Accurately document all actions taken on a case
● Verify activities through outbound calls and/or send “Potential Fraud Alert” e-mails to customers
● Responsible for maintaining knowledge of fraud situations in the company
● Report risk information and findings to the upper management in a timely manner
● Actively participate in team meetings; share information and make suggestions for improvements to fraud operations.

● responsible for the day-to-day activities and guidance of the team members.
● sets targets, implement guidelines, and assist with any issues the employees may have.
● has to ensure that all members understand the team’s objectives and work together to achieve it.
● Constant monitoring of the team to ensure that everyone is working towards the same goal.
● Liaise with other parts of the business such as Compliance, Customer Care and Operations.
● Engage with senior stakeholders to ensure the Fraud Investigations team supports company decisions and processes
● Implement team goals or objectives
● Supervise, train or guide team members
● Mediate any interpersonal issues
● Inspire and motivate team members
● Provide effective feedback
● Utilize technology effectively
● knowledgeable about each team members job role
● Acts as subject matter expert in multiple lines of business
● Monitors agent calls and agent performance to identify training gaps
● Facilitates classroom training to teach program product knowledge, call handling skills, customer service/sales skills and program process and procedures
● Provides research and assists Training Design Staff in development of training materials and products as requested
● Executes all duties and responsibilities routinely required of the Trainer
● Coordinates efforts with the Quality Team to assist in the quality improvement process of the agents
● Participates in calibration meetings with the Client, QA and Results management team to ensure information being trained is up-to-date
● Maintains class attendance and performance records of agents in training
● Completes Results required Training forms (Class roster, training logs and other forms as determined on the program)
● Completes observations in coordination with Training Manager

• enter a wide range of information into computers for a variety of purposes
• logo and header editing on the Client's webiste
• completes forms and edits current information
• Maintained daily production logs of activities and completed work.
  Reviewed validation output and performed specified manual checks on data to evaluate consistency and completeness.
  
  

● Attracts potential customers by answering product and service questions; suggesting information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information.
● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
● Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
● Developed and actualized customer service initiatives to decrease wait times.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

• Teaches Basic English to Japanese Students(Conversation Training)
• Adhere to curriculum given by the administration when teaching the student
• Man to Man Class
• Planned and implemented integrated lessons to meet national standards.
• Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  
  
  
  
  

• Inclusive, Manage assigned store's daily operations including sales, inventory, cashiering, display and personnel
• Prepare reports and coordinate concerns with the Area Manager.
• Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases
• Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
• Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.

• Supervise assigned store's daily operations including sales, inventory, cashiering, display and personnel
• Prepare reports and coordinate concerns with the Area Manager
• Oversee everything that makes a store work, from behind the scenes functions (such as buying, inventory, and merchandising) to the sales floor (such as sales and customer service)
• Hiring, managing and motivating a team to increase sales
• Overseeing vendors and the buying process
• Managing inventory
• Creating and maintaining store displays
• Developing and executing sales and promotions
• Analyzing market trends and researching competitors
• Monitoring sales figures and forecasting future sales volumes, and meeting sales quotas
• Ensure achievement of sales targets
• Dealing with questions, complaints, and comments from customers
• Monitoring budgets, controlling expenses, and maximizing profits
• Process renewal of annual permits, etc
• Maintained customer satisfaction with quick and professional handling of product returns.
• Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
• Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
• Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
• Trained team members in successful strategies to meet operational and sales targets.
  
  
  

• Operates Machine
• Needs to check the product in order to attain good quality and quantity
• Improved production and efficiency by over 10% by enhancing working conditions with distributed leadership and team development
• Meet with co-workers, supervisors, engineers and managers to ensure production activity requirements meet corporate standards and consumer expectations
• Increased customer satisfaction by creating a customer-focused environment and empowering staff members to deliver exceptional customer service
  

• Selling the product to interested parties and One on one presentation with clients
• Act as intermediaries between insurance companies and insurance buyers, including individuals and business
• Advise customers on the insurance policies that best suit their needs
• Must be active in seeking out new clients and explaining types of coverage they may find helpful
• Insurance sales must fill-out and submit applications, issue quotes, maintain client records and prepare reports
• Followed up with existing customers to provide additional support and address concerns.
• Maintained organized, presentable merchandise to drive continuous sales.
• Maximized customer retention by resolving issues quickly.
  

• Assist Customer needs and wants in purchasing products
• Troubleshoot the customer problems through the system
• Ensures one call resolution
• Organize and Manage time when customer call
• Needs to be a team player in order to achieve goal settings
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Responded to customer requests for products, services and company information.
  

• Assist Customer needs and wants
• Troubleshoot the customer problems through the system
• Ensures one call resolution
• Organized and Manage time when customer call
• Needs to be a team player in order to achieve goal settings
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  
  

• Prepare and organized things and equipments needed in the operation
• Assist and anticipate guest needs and wants
• Take note of the guest order and serve guest according to their preference
• Serve guest with quality service
• Ensures mis-en-place after the duty for the next operation