Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mirzi Gay Oblena

Mirzi Gay Oblena

Lucena City, Quezon,QUE

Summary

Dedicated E-Commerce Coordinator with strong customer service skills and a focus on order fulfillment. Proven ability to enhance customer satisfaction and maintain accurate sales records.

Overview

5
5
years of professional experience

Work History

E-Commerce Coordinator/ Sales Coordinator/Administrative Assistant

Madi International Company Llc
04.2019 - 01.2020
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Handling the processing of all orders with accuracy and timeless.
  • Responding to complaints from customers and give after-sales support when requested.
  • Follow up the delivery process and all necessary documents of all the orders.

Export and Wholesale Department/ Sales Coordinator

Madi International Company Llc
12.2018 - 03.2019
  • Passionate about learning and committed to continual improvement.
  • Analyzing and solving customer complaints
  • Preparing price list and price structure for each client per brand
  • Tracking sales leads and customer orders
  • Coordinating the sales team by managing schedules, filling important documents and communicating relevant information.

Indoor Sales/ Receptionist

Madi International Company Llc
09.2018 - 11.2018
  • Enhanced customer experience with thorough product knowledge and prompt assistance.
  • Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
  • Assisted in achieving sales targets by accurately tracking leads and maintaining organized records.
  • Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
  • Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Supports continuity among work team
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

Cargo Customer Service Agent

Delta Airlines Under Inter-pacific Transit Incorporated
01.2017 - 07.2018
  • Communicating with other stations through email.
  • Monitoring all Mexico-flights on Edi-trade system for customs errors.
  • Alerting Atlanta CBP and ATL warehouse for Inbound Human Remains Shipments.
  • Submits manifest information (FFM/FWB messages for flight) by email to BDA and MNL customs

Cargo Agent/Front Desk Receptionist

Thai Airlines/ D'frada Allied Services/ PAGSS
01.2015 - 01.2017
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Cargo booking and Reservation in Sky-chain System
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Enhanced customer satisfaction by providing timely updates on shipment statuses and addressing concerns promptly.
  • Check import/ export documentation

Education

Bachelor of Science - Tourism Management

Manuel S. Enverga University Foundation
Lucena City, Quezon, Philippines
04.2001 -

Skills

E-commerce platforms

Shipping coordination

Customer service

Multitasking Abilities

Excellent communication

Adaptability and flexibility

Continuous improvement

Order fulfillment

Teamwork and collaboration

Interests

Joined Talent Competitions for individual and groupings highlighting my dancing skills

Competed in city and regional volleyball tournaments focusing in team strategy and skill development

Timeline

E-Commerce Coordinator/ Sales Coordinator/Administrative Assistant

Madi International Company Llc
04.2019 - 01.2020

Export and Wholesale Department/ Sales Coordinator

Madi International Company Llc
12.2018 - 03.2019

Indoor Sales/ Receptionist

Madi International Company Llc
09.2018 - 11.2018

Cargo Customer Service Agent

Delta Airlines Under Inter-pacific Transit Incorporated
01.2017 - 07.2018

Cargo Agent/Front Desk Receptionist

Thai Airlines/ D'frada Allied Services/ PAGSS
01.2015 - 01.2017

Bachelor of Science - Tourism Management

Manuel S. Enverga University Foundation
04.2001 -
Mirzi Gay Oblena