Joined Talent Competitions for individual and groupings highlighting my dancing skills
Mirzi Gay Oblena
Lucena City, Quezon,QUE
Summary
Dedicated E-Commerce Coordinator with strong customer service skills and a focus on order fulfillment. Proven ability to enhance customer satisfaction and maintain accurate sales records.
Overview
5
5
years of professional experience
Work History
E-Commerce Coordinator/ Sales Coordinator/Administrative Assistant
Madi International Company Llc
04.2019 - 01.2020
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Handling the processing of all orders with accuracy and timeless.
- Responding to complaints from customers and give after-sales support when requested.
- Follow up the delivery process and all necessary documents of all the orders.
Export and Wholesale Department/ Sales Coordinator
Madi International Company Llc
12.2018 - 03.2019
- Passionate about learning and committed to continual improvement.
- Analyzing and solving customer complaints
- Preparing price list and price structure for each client per brand
- Tracking sales leads and customer orders
- Coordinating the sales team by managing schedules, filling important documents and communicating relevant information.
Indoor Sales/ Receptionist
Madi International Company Llc
09.2018 - 11.2018
- Enhanced customer experience with thorough product knowledge and prompt assistance.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
- Assisted in achieving sales targets by accurately tracking leads and maintaining organized records.
- Increased customer satisfaction by providing friendly and efficient service at the sales reception area.
- Keeps a safe and clean reception area by complying with procedures, rules, and regulations. Supports continuity among work team
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
Cargo Customer Service Agent
Delta Airlines Under Inter-pacific Transit Incorporated
01.2017 - 07.2018
- Communicating with other stations through email.
- Monitoring all Mexico-flights on Edi-trade system for customs errors.
- Alerting Atlanta CBP and ATL warehouse for Inbound Human Remains Shipments.
- Submits manifest information (FFM/FWB messages for flight) by email to BDA and MNL customs
Cargo Agent/Front Desk Receptionist
Thai Airlines/ D'frada Allied Services/ PAGSS
01.2015 - 01.2017
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Cargo booking and Reservation in Sky-chain System
- Negotiated and arranged transport of goods with shipping or freight companies.
- Enhanced customer satisfaction by providing timely updates on shipment statuses and addressing concerns promptly.
- Check import/ export documentation
Education
Bachelor of Science - Tourism Management
Manuel S. Enverga University Foundation
Lucena City, Quezon, Philippines 04.2001 -
Skills
E-commerce platforms
Shipping coordination
Customer service
Multitasking Abilities
Excellent communication
Adaptability and flexibility
Continuous improvement
Order fulfillment
Teamwork and collaboration
Interests
Competed in city and regional volleyball tournaments focusing in team strategy and skill development
Timeline
E-Commerce Coordinator/ Sales Coordinator/Administrative Assistant
Madi International Company Llc
04.2019 - 01.2020
Export and Wholesale Department/ Sales Coordinator
Madi International Company Llc
12.2018 - 03.2019
Indoor Sales/ Receptionist
Madi International Company Llc
09.2018 - 11.2018
Cargo Customer Service Agent
Delta Airlines Under Inter-pacific Transit Incorporated
01.2017 - 07.2018
Cargo Agent/Front Desk Receptionist
Thai Airlines/ D'frada Allied Services/ PAGSS
01.2015 - 01.2017
Bachelor of Science - Tourism Management
Manuel S. Enverga University Foundation
04.2001 -