Miriam Geri Besario
San Jose, Batangas City,Philippines
Summary
Motivated professional with a diverse background in customer-facing roles. Demonstrates strong communication and relationship management skills, adapting to various challenges to enhance customer experiences. Eager to contribute positively to team dynamics and support organisational goals.
Overview
7
7
years of professional experience
Work History
Support Assistant
ResQ
Ontario, Canada
06.2025 - 03.2026
- Resolved technical issues remotely via email, calls, and live chat, enhancing client satisfaction.
- Managed support tickets and documented actions in Kustomer (CRM), improving workflow efficiency.
- Created technical documentation and trained staff on new systems, boosting team productivity.
Customer Service Representative
Alorica Lipa
Lipa City, Batangas, Philippines
02.2022 - 01.2024
- Provided prompt and accurate support to customer inquiries, resolving issues efficiently.
- Maintained professional communication, de-escalating complaints and ensuring satisfaction.
- Applied quality feedback and managed high-pressure situations to improve performance.
Toll Teller
StarTollway, San Miguel Corporation
Lipa City, Batangas, Philippines
04.2021 - 10.2021
- Handled customer concerns and escalated major issues to supervisor.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Actively listened to customers to fully understand requests and address concerns.
- Developed excellent working knowledge of industry trends and improvements in processes.
Retail Cashier
Bench
Lipa City, Batangas, Philippines
08.2019 - 02.2021
- Managed cash, card, and voucher transactions, ensuring accurate records.
- Assisted customers with product questions and specific item requests.
- Delivered friendly and welcoming service, enhancing the customer experience.
Education
Bachelor of Science in Management Accounting
Batangas State University
Lipa City Batangas2019
Senior High School
The Mabini cademy
Lipa City2018
High School
The Mabini Academy
Lipa City2017
Skills
- Relationship management
- Technical problem solving
- Operational optimization
- Remote assistance
- Quality control
- Communication skills
- Customer support
- Decision making
- Leadership
Languages
English
Advanced
C1
Timeline
Support Assistant
ResQ
06.2025 - 03.2026
Customer Service Representative
Alorica Lipa
02.2022 - 01.2024
Toll Teller
StarTollway, San Miguel Corporation
04.2021 - 10.2021
Retail Cashier
Bench
08.2019 - 02.2021
Bachelor of Science in Management Accounting
Batangas State University
Senior High School
The Mabini cademy
High School
The Mabini Academy