Mirasol Montilla
Tuguegarao City
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Clinic Assistant
Tuguegarao Child Care Clinic
02.2008 - Current
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Secretary
Cagayan Specialty Doctors
08.2007 - 01.2008
- Enhanced office productivity by handling high volume of callers per day.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Improved patient flow and reduced wait times with effective appointment scheduling.
- Improved patient understanding and compliance with treatment plans by providing detailed explanations and follow-up care instructions.
- Enhanced team collaboration by coordinating regular staff meetings to discuss office protocols and patient care strategies.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Maintained office supplies inventory by checking stock, anticipating department needs, and placing and expediting orders.
- Managed medical billing processes, reducing errors and enhancing revenue collection.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
Pharmacy Assistant
Botica San Jacinto
06.2004 - 07.2007
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Counted, measured and compounded medications following standard procedures.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Kept pharmacy counter and related areas clean, neat and organized.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Merchandised over-the-counter goods and rotated stock.
- Received incoming supplies and stocked in correct locations.
Education
Bachelor of Science - Business Administration
Saint Paul University Philippines
Tuguegarao City, Province Of Cagayan, Philippines03.2006
Vocational - Caregiving NCII
Philippines School of Healthcare Professions Inc
Tuguegarao City, Province Of Cagayan, Philippines03.2024
Skills
- Critical Thinking
- Time Management
- Inventory Management
- Detail-Oriented
- Quality Assurance
- Customer Service
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Multitasking
- Organizational Skills
- Attention to Detail
- Flexible and Adaptable
Timeline
Clinic Assistant
Tuguegarao Child Care Clinic
02.2008 - Current
Medical Secretary
Cagayan Specialty Doctors
08.2007 - 01.2008
Pharmacy Assistant
Botica San Jacinto
06.2004 - 07.2007
Bachelor of Science - Business Administration
Saint Paul University Philippines
Vocational - Caregiving NCII
Philippines School of Healthcare Professions Inc
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