Summary
Overview
Work History
Education
Skills
Interests
Timeline
AssistantManager
Mirasol Bontilao

Mirasol Bontilao

Virtual Assistant/Appointment Setter/Customer Service

Summary

Passionate Trainer with extensive knowledge of English communication training and proven success working with Japanese clients. Devoted to long-lasting and comprehensive results for every client. Trained in English communication skills. However, working as a Customer Service Rep. for three years was another field of adventure. I'm always been willing to be trained in all aspect.

Overview

27
27
years of professional experience

Work History

English Professional Trainer

Freelance
02.2023 - 01.2025

I Train Japanese professionals how to speak and communicate English efficiently and effectively in the global Business world. To help them develop their listening skills, grammatically constructed sentences, intonation, pronunciation, and speaking ability.

Virtual Customer Service Representative

Northern Telcoworks, Inc.
03.2010 - 02.2013
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Educated customers about billing, payment processing and support policies and procedures.

Radio Newscaster/DJ Assistant

98.7 Energy FM
04.1998 - 06.2003
  • Engaged guests at special events by hosting, assisted coordinated events and encouraging audience.
  • Played songs fitting station's format and monitored each song's length to avoid dead air.
  • Prepared daily news for hourly broadcasts.
  • Communicated closely with clients to determine music styles best suited for their taste.
  • Responsible for radio commercial voice clippings.

Education

Bachelor of Science - Hotel And Restaurant Management

University of San Jose-Recoletos
Cebu City
04.2001 -

Skills

Workshop Facilitation

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Interests

Public speaking, teaching, and reading

Timeline

English Professional Trainer

Freelance
02.2023 - 01.2025

Virtual Customer Service Representative

Northern Telcoworks, Inc.
03.2010 - 02.2013

Bachelor of Science - Hotel And Restaurant Management

University of San Jose-Recoletos
04.2001 -

Radio Newscaster/DJ Assistant

98.7 Energy FM
04.1998 - 06.2003
Mirasol BontilaoVirtual Assistant/Appointment Setter/Customer Service