Canva
Mirasol Ambroce
General Virtual Assistant | Social Media Manager
Davao City
Summary
Reliable expert with a background in virtual environments who supports administration, organization, and customer service. Proficient in productivity technologies including G Suite, Asana, Slack, and Microsoft Office. possess excellent time management abilities along with great communication and problem-solving abilities.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Freelance Content Moderator
Freelance
Davao City
05.2022 - 04.2023
- Sort social media creators according to how popular they are among their followers.
- Evaluate the creator's post to determine their brand.
- identifying a creator's brand based on the content of their media post
- Labeling creators according to their self-described job and data from the internet
- splitting up the audience's characteristics among the many social media channels
- Determine whether the social media account is a fan page, a personal account, or a commercial account.
- Determine whether the domain, pages, or accounts are news sources.
- Identify whether the website is run by a news source
- determine if the object is a broadcaster
General Virtual Assistant
Freelance/ Part time
Davao City
08.2022 - 03.2023
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Uploaded files for team use on Google Suite and SharePoint.
- entered the supervisor's shopping list into the online shopping site and coordinated deliveries.
- Monitored emails, organized the inbox, and prioritized messages for the supervisor.
- Set up virtual Zoom meetings, invite guests, and disseminate agendas.
- Ordered gifts for clients for holidays and in recognition of special accomplishments.
- I answered and screened calls to provide information, schedule appointments, and take detailed messages.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Organized and managed tasks using Trello and Asana.
- consulted with customers by telephone, chat, or email to provide information.
- I answered and screened calls to provide information, schedule appointments, and take detailed messages.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Social Media Manager
Freelance/ Part time
Davao City
08.2021 - 10.2022
- Increased customer engagement through social media.
- Monitoring the brand's online presence in order to interact with users and strengthen client relationships.
- Created and managed content calendars for each platform in order to create timely and relevant posts.
- Reviewed marketing materials and documentation for brand consistency and current design trends.
- To build public relations strategies and methods, I researched the newest market trends and examined the data.
- Analyzed and reported social media and online marketing campaign results.
- Suggested and implemented new features to develop brand awareness.
- Collaborated with team members to develop creative campaigns for social media platforms.
Quality Analyst
Conectys Philippines Inc
Davao City
07.2021 - 01.2022
- Conducting root cause and other data analysis. I analyze data and identify the root cause of quality issues to determine the most effective solution to the problem.
- Providing QA progress reports to team leads: I provide regular progress reports to team leads on the quality of the products and services being delivered.
- Conducting QA evaluations per client requirements. I evaluate the quality of the products and services delivered against the client's requirements, ensuring that they meet or exceed their expectations.
- Conducting phone coaching sessions per client requirements, I coach call center agents on how to improve their communication and customer service skills to ensure that they deliver the highest quality customer service possible.
- Acting as an escalation point of contact for process questions, issues, and resolution. I act as an escalation point of contact for any questions or issues related to the quality of the products and services being delivered.
- Identifying improvement opportunities: I identify improvement opportunities in the quality management process and develop plans to address them.
- Presentation of a deck of moderators' scores. I create presentations to communicate the quality of the performance of moderators to stakeholders.
- Facilitating weekly calibration with the Market QA and Client QA. I facilitate weekly calibration sessions to ensure that all team members are aligned with the established quality standards.
Content Moderator
Conectys Philippines Inc
Davao City
06.2018 - 06.2021
- Ensure that the content complies with our client's policies and guidelines
- Develop a deep understanding of our client's brand, products, and services to ensure that the content aligns with their messaging and values
- Identify potential risks and escalate them to the appropriate team for resolution
- Collaborate with our clients and internal teams to develop and implement moderation strategies that align with their objectives
- Provide regular reports on moderation activity, including metrics on content volume, quality, and risk level
- Stay up-to-date with the latest industry trends and best practices related to content moderation
- Continuously improve the moderation approach by providing feedback and suggestions to the team.
Customer Service Representative
Ibex Global
Davao City
11.2017 - 02.2018
- Working to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers. I communicate effectively with customers to understand their concerns and provide solutions to resolve their issues.
- Assisting customers in identifying issues and explaining solutions to restore service and functionality, I diagnose and troubleshoot technical issues reported by customers and provide detailed explanations of the solutions to restore service and functionality.
- Configuring hardware, devices, and software to resolve service issues: I configure, install, and troubleshoot hardware, devices, and software to resolve technical issues reported by customers.
- Collaborating with cross-functional teams. I work closely with cross-functional teams, including product development, quality assurance, and customer support, to ensure that technical issues are resolved promptly and effectively.
- Documenting technical issues and solutions: I document technical issues and solutions in detail to ensure that the information is available for future reference and use.
- Conducting quality assurance checks. I conduct quality assurance checks to ensure that the hardware, devices, and software are configured correctly and meet the established standards.
Customer Service Representative
Offsourcing Philippines Inc
Davao City
10.2016 - 02.2017
- Answering customer inquiries about their order
- I respond to customer inquiries via phone, email, or chat about their order status, shipping, and other related inquiries
- Helping customers place their orders
- I assist customers with placing their orders on the JustFab website, guiding them through the ordering process, and answering any questions they may have
- Processing refunds, credits, and returns
- I process customer requests for refunds, credits, or returns, following company policies and procedures to ensure that customers receive timely and accurate refunds or credits
- Troubleshooting technical issues
- I troubleshoot technical issues related to the website, such as login or checkout issues, and work with technical support to resolve them
- Providing product recommendations
- I provide product recommendations to customers based on their preferences and needs and help them find products that fit their style and budget
- Resolving complaints
- I work to resolve customer complaints or issues related to their order, demonstrating professionalism and courtesy at all times
- Keeping records
- I keep accurate records of customer interactions, including notes about their inquiries or issues, and any actions taken to resolve them
Organic Lead Generation | Researcher
Freelance
Davao City
02.2013 - 06.2014
- Searching for school/university URL
- I search for the websites of various schools or universities using search engines or other online resources
- Gathering school email addresses
- I extract the email addresses of schools or universities from their websites, using data mining or web scraping tools, or by manually copying and pasting the information
- Entering data into electronic systems
- I accurately and efficiently enter the gathered information into electronic databases or spreadsheets using various software applications such as Microsoft Excel or Google Sheets
- Verifying data accuracy
- I review and verify the accuracy of the data entered, cross- checking it against other sources to ensure that it is complete and error-free
- Maintaining data security
- I maintain data security by ensuring that all confidential and sensitive information is handled with discretion and stored securely
- Resolving data entry errors
- I identify and resolve data entry errors or discrepancies, bringing them to the attention of the relevant parties for correction
- Meeting data entry deadlines
- I meet or exceed data entry deadlines, ensuring that all data is entered and processed within the required time frame.
Sales Lady | Store Manager
Pixies Clothing Co
Davao City
06.2006 - 10.2008
- Managing budgets
- I am managing the store's finances, including creating and monitoring budgets, tracking expenses, and ensuring that the store stays within its financial limits
- Maintaining statistical and financial records
- I keep accurate records of sales, inventory, and other financial data, in order to help you make informed decisions about the store's operations and profitability
- Dealing with customer queries and complaints
- I am the first point of contact for customers who have questions or concerns about the products or services offered by the store
- I handle these queries and complaints in a professional and effective manner, ensuring that customers feel heard and their issues are resolved quickly
- Overseeing pricing and stock control
- I am setting prices for the products sold in the store, as well as monitor and manage inventory levels to ensure that the store always has the products customers want
- Maximizing profitability and setting/meeting sales targets
- I set sales targets for the store and motivate staff to meet them
- This involves creating sales strategies, identifying areas for improvement, and encouraging employees to upsell and cross-sell products to increase sales
- Ensuring compliance with health and safety legislation
- I am ensuring that the store complies with health and safety regulations, including maintaining a safe and clean environment for customers and employees
- Preparing promotional materials and displays
- I create eye-catching displays and promotional materials to attract customers to the store and showcase the products available
- This involves arranging products in an attractive and organized manner, creating signage, and designing promotional materials such as flyers and posters
- Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.
Education
GED -
Hotel And Restaurant Services
Davao City 10.2008 - 03.2009
High School Diploma -
Sta Ana National High School
Davao City 06.1998 - 03.2002
Skills
Critical content escalation
Accomplishments
The consistent top performer of the month, 2020–2021 | Conectys Philippines Inc.
Got promoted from content moderator to QA in July 2021 | Conectys Philippines Inc.
Top performer for Oct 2022 | Conectys Philippines Inc.
Software
Microsoft Office
Teams
Ring Central
Filmora
Avaya
Loom
Excel
SRT
Powerpoint
MS office
Gmail
Gsuite
Asana
Slack
Zoom
Trello
Skype
Google Drive
Google Calendar
Google Meet
DocuSign
PixaBay
DropBox
QuillBot
Training
2023 - Lead Generation Training
2022 - Social Media Management | Marketing Training
2022 - Real Estate Virtual Assistant Training
2016 - Housekeeping NCII
2015 - Bookkeeping NCII
2015 - Customer Service Training
2007 - Finishing Course for Call Center Agent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
General Virtual Assistant
Freelance/ Part time
08.2022 - 03.2023
Freelance Content Moderator
Freelance
05.2022 - 04.2023
Social Media Manager
Freelance/ Part time
08.2021 - 10.2022
Quality Analyst
Conectys Philippines Inc
07.2021 - 01.2022
Content Moderator
Conectys Philippines Inc
06.2018 - 06.2021
Customer Service Representative
Ibex Global
11.2017 - 02.2018
Customer Service Representative
Offsourcing Philippines Inc
10.2016 - 02.2017
Organic Lead Generation | Researcher
Freelance
02.2013 - 06.2014
GED -
Hotel And Restaurant Services
10.2008 - 03.2009
Sales Lady | Store Manager
Pixies Clothing Co
06.2006 - 10.2008
High School Diploma -
Sta Ana National High School
06.1998 - 03.2002
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