Miraflor Jabajab
BSOA Maj In Computer Education
Davao City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Technical Customer Service Representative
VXI Global Holdings B.V. Philippines
Davao City
04.2016 - 10.2017
- Recommended products to customers, thoroughly explaining details.
- Developed and implemented preventive maintenance procedures.
Customer Service Representative Agent
Teleperformance Davao
Davao City
12.2015 - 03.2016
- Responded to customer requests for products and services
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative-Billing and Sales
IBEX Global
Davao City
11.2017 - 05.2022
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Executed billing tasks and recorded information in company databases.
- Identified payment trends and adjusted billing processes accordingly to retain customers.
- Researched and resolved billing discrepancies to enable accurate billing.
- Developed and maintained billing procedures to make timely payments.
- Monitored customer accounts to identify and rectify billing issues.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Technical Support Representative
Sutherland Global Services Philippines Inc
Davao City
05.2022 - 07.2023
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to Type technical support needs.
- Documented support interactions for future reference.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
- Assisted with updating technical support best practices for use by team.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
Education
Bachelor Of Science In Office Administration - Associate in Computer Secretarial
Interface Computer College-Davao
Anda-Rizal Bldg., Anda St., Cor. Rizal St., Davao 06.2000 - 03.2003
Skills
Technical issues analysis
Technical Support
Issue troubleshooting
Technical documents comprehension
Customer service expert
Certification
UMATTER AWARDEE-IBEX GLOBAL
Timeline
Technical Support Representative
Sutherland Global Services Philippines Inc
05.2022 - 07.2023
UMATTER AWARDEE-IBEX GLOBAL
10-2019
Certified VOC Rockstar, IBEX GLOBAL
02-2019
Best in 7D Repeat Rate
09-2018
Customer Service Representative-Billing and Sales
IBEX Global
11.2017 - 05.2022
Technical Customer Service Representative
VXI Global Holdings B.V. Philippines
04.2016 - 10.2017
Customer Service Representative Agent
Teleperformance Davao
12.2015 - 03.2016
Bachelor Of Science In Office Administration - Associate in Computer Secretarial
Interface Computer College-Davao
06.2000 - 03.2003