MIRABEL PEDROSA
Mansacul Sigma Capiz
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Store Manager
Kmp Glass Aluminum & Steel Works
Bago City Negros Occidental
01.2021 - Current
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored staff, fostering a collaborative team environment focused on performance improvement.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed and executed staff schedules, balancing labor costs with customer demand effectively.
- Collaborated with upper management on strategic initiatives to improve overall store efficiency.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty within the community.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Sales Executive
Kmp Glass Aluminum & Steel Works
Bago City Negros Occidental
01.2019 - 01.2021
- Developed and maintained relationships with key clients to enhance customer satisfaction.
- Conducted market research to identify emerging trends and competitive positioning.
- Collaborated with cross-functional teams to improve product offerings and service delivery.
- Implemented strategic sales initiatives that increased revenue growth and market share.
- Negotiated contracts with clients, ensuring favorable terms for both parties involved.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
Secretary
Kmp Glass Aluminum & Steel Works
Bago City Negros Occidental
01.2017 - 01.2019
- Managed scheduling and coordinated meetings for executive team.
- Streamlined office procedures to enhance operational efficiency.
- Maintained accurate records and filing systems for documentation.
- Assisted in preparation of reports and presentations for stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Trained new administrative staff on office policies and procedures.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Sales Associate
SM Supermarket
Bacolod City, Province Of Negros Occidental, Philippines
04.2016 - 10.2016
- Guided customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels, ensuring availability of products and minimizing stock discrepancies.
- Trained new sales associates on customer service protocols and operational procedures.
- Collaborated with team members to implement promotional displays, increasing product visibility.
- Resolved customer inquiries and complaints efficiently, fostering a positive store environment.
- Analyzed sales trends to optimize product placement and drive revenue growth.
Cashier
Gaisano Grand Mall
Bacolod City, Province Of Negros Occidental, Philippines
10.2015 - 03.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Cashier
Greenwich Pizza
Bacolod City, Province Of Negros Occidental, Philippines
01.2014 - 06.2015
- Collaborated with team members to streamline checkout processes during peak hours.
- Implemented best practices for inventory management, reducing discrepancies at registers.
- Monitored store promotions and communicated them effectively to customers for increased sales engagement.
- Conducted regular audits of cash registers to ensure compliance with financial policies and procedures.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
JZ Travellers Inn
Roxas, Province Of Capiz, Philippines
03.2013 - 12.2013
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
Education
Bago City College
Bago City, Negros Occidental07-2021
High School Diploma -
Vicente Andaya Sr. National High School
Sigma Capiz03-2009
No Degree -
Mansacul Elementary School
Mansacul Sigma Capiz03-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Problem resolution
- Verbal communication
Timeline
Store Manager
Kmp Glass Aluminum & Steel Works
01.2021 - Current
Sales Executive
Kmp Glass Aluminum & Steel Works
01.2019 - 01.2021
Secretary
Kmp Glass Aluminum & Steel Works
01.2017 - 01.2019
Sales Associate
SM Supermarket
04.2016 - 10.2016
Cashier
Gaisano Grand Mall
10.2015 - 03.2016
Cashier
Greenwich Pizza
01.2014 - 06.2015
Cashier
JZ Travellers Inn
03.2013 - 12.2013
Bago City College
High School Diploma -
Vicente Andaya Sr. National High School
No Degree -
Mansacul Elementary School