Hi, I’m
Minnie Flores
Virtual Assistant
SAGAY CITY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
years of professional experience
2
years of post-secondary education
Work History
Tech I.SCalifornia
Academic Counselor
09.2021 - 05.2023
Job overview
- Provided support and guidance to students experiencing academic and personal troubles.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Encourage the students to sign up for our program so they can have an opportunity to land a job.
Sitel PhilippinesOrtigas Pasig City
Customer Service Representative
01.2016 - 06.2018
Job overview
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
Pixografx Digital Imaging and printing centerMandaluyong City
Customer Relations Officer
10.2011 - 12.2015
Job overview
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed and implemented standards for staff to provide consistent service to customers.
- Liaised between customers and organization with particular focus on working with sales department.
- Produced and implemented customer satisfaction guarantee program which directly resulted in [Number]% increase in sales.
leslie's corporationParanaque City
Production Operator
12.2011 - 05.2012
Job overview
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Worked with supervisor to coordinate workflow and updated daily production team accordingly.
Education
Sagay Computer Institute
Computer Programming from Computer Programming
06.2007 - 06.2009
Skills
Good customer care
Email systems
Multi tasking
Computer literate
Timeline
Academic Counselor
Tech I.S
09.2021 - 05.2023
Customer Service Representative
Sitel Philippines
01.2016 - 06.2018
Production Operator
leslie's corporation
12.2011 - 05.2012
Customer Relations Officer
Pixografx Digital Imaging and printing center
10.2011 - 12.2015
Sagay Computer Institute
Computer Programming from Computer Programming
06.2007 - 06.2009