Minda Padilla
Senior Customer Relationship Manager
Imus City
Summary
Detail-oriented financial operations professional with 8+ years of experience in accounts receivable, collections, payment reconciliation, and financial account management. Skilled in reviewing financial transactions, resolving discrepancies, and ensuring accurate account balances through detailed analysis and documentation. Experienced in supporting internal controls, monitoring payment activity, and maintaining compliance with company policies. Adept at data analysis, reconciliation processes, and maintaining financial record integrity.
Overview
11
11
years of professional experience
Work History
Customer Relationship Manager
Credit Corp Inc.
03.2021 - 03.2026
- Review and verify customer account transactions to ensure accuracy of financial records and balances.
- Process and reconcile debtor payments and update accounts to reflect correct balances.
- Investigate payment discrepancies, short payments, and account irregularities.
- Maintain accurate documentation of financial transactions for audit and compliance purposes.
- Monitor accounts to ensure compliance with established payment agreements and internal policies.
- Conduct detailed account analysis and research prior to approving settlements or adjustments.
- Collaborate with internal departments to resolve complex account issues and maintain data accuracy.
Collection Associate
Sykes Asia Inc
01.2017 - 01.2021
- Managed high-volume financial accounts and ensured accurate recording of payments and balances.
- Utilized Excel and internal systems to track payment activity and monitor account status.
- Investigated account discrepancies and resolved payment disputes.
- Processed payment arrangements and verified account information before posting transactions.
- Maintained compliance with company financial procedures and regulatory guidelines.
Collections Specialist
Convergys Philippines
01.2015 - 01.2017
- Managed delinquent accounts and evaluated financial records to determine repayment solutions.
- Monitored payment plans and ensured adherence to approved terms.
- Maintained detailed account documentation and payment activity records.
- Coordinated with internal teams regarding accounts under legal or bankruptcy review.
Education
Bachelor of Arts - Mass Communication
Cagayan State University
Tuguegarao City01-2015
Skills
Microsoft Excel
CRM Systems
Account Management Platforms
Data Tracking & Reporting
Timeline
Customer Relationship Manager
Credit Corp Inc.
03.2021 - 03.2026
Collection Associate
Sykes Asia Inc
01.2017 - 01.2021
Collections Specialist
Convergys Philippines
01.2015 - 01.2017
Bachelor of Arts - Mass Communication
Cagayan State University
Core Competencies
- Accounts Receivable
- Account Reconciliation
- Financial Transaction Review
- Payment Posting & Verification
- Discrepancy Investigation
- Audit Documentation
- Financial Data Analysis
- Excel & Data Tracking
- Compliance & Internal Controls
- Customer Account Management