Milo Buenaventura

Work History

Gemini Group of Companies

Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Coached team members to deliver hospitable, professional service while adhering to set service models.
Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.

Sutherland Global Services

Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
Liaised with IT department to ensure reliable tech support for all facility operations.
Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Leveraged data analytics tools to monitor trends in tech support requests, using findings to proactively address common issues and improve overall customer experience.
Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
Provided technical support to team members, facilitating knowledge sharing and continuous improvement efforts.
Provided exceptional support to customers experiencing technical issues, guiding them through step-by-step resolutions.

Capitol Institute

Trained and developed students' skills in word-processing, spreadsheet and database programs.
Attended professional development technology courses to increase knowledge base and learn new information.
Enhanced classroom management skills by implementing clear guidelines and consistent consequences for behavior issues.
Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
Used lectures, demonstrations and discussions to instruct students individually and in small groups.
Increased student engagement by incorporating multimedia presentations and hands-on activities into lesson plans.
Maintained orderly classroom stocked with appropriate supplies.
Improved student comprehension of complex concepts through the use of visual aids, analogies, and real-world examples.