Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Joesselle Milkos Michael Bilason
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Joesselle Milkos Michael Bilason

IT Deployment Manager
Makati City,Metro Manila

Work Preference

Work Type

Contract WorkFull TimePart Time

Location Preference

Remote

Important To Me

Career advancementCompany CultureWork-life balancePersonal development programsStock Options / Equity / Profit Sharing

Summary

Experienced IT Deployment Manager with 16 years of combined expertise in infrastructure deployment, technical support, and business operations. Currently leading IT infrastructure rollouts in retail environments, with a focus on patch and vulnerability management, and cross-functional coordination. Proven background in incident resolution, stakeholder communication, and process optimization, supported by a decade in service desk operations and three years in entrepreneurial leadership.

Overview

10
10
years of professional experience
1
1
Certification

Work History

IT Deployment Manager

Safeway Philtech
05.2023 - Current
  • Lead monthly patching operations for over 16,000 virtual machines across Windows and Red Hat Linux (RHL) environments, ensuring compliance, stability, and security across enterprise systems.
  • Develop and maintain dashboards, documentation, and activity and workload trackers used by senior management to assess team performance and optimize resource allocation.
  • Serve as the primary point of contact for cross-functional coordination during patching cycles, facilitating seamless communication between infrastructure, application, and support teams.
  • Manage package deployments in both Ecert and Production environments using Radia and Microsoft Active Directory Tools, supporting system updates and ensuring minimal disruption to operations.
  • Collaborate closely with the Scrum Master to identify and streamline processes for optimization, contributing to improved team efficiency and alignment with Agile project goals.

IT & POS Systems Support

Bareburger LLC
02.2022 - 03.2023
  • Oversaw and optimized the company’s digital infrastructure, including third-party platform integrations such as Toast, Lunchbox, UberEats, Grubhub, DoorDash, and Delivery.com, ensuring seamless operations and data flow across systems.
  • Delivered prompt incident management and technical support, serving as the primary contact for stakeholders via chat and email, resolving issues efficiently to maintain service continuity.
  • Compiled and presented quarterly performance reports focused on third-party integration metrics, providing actionable insights to leadership for strategic decision-making.

Customer Relationship Manager

MAS GROUP LLC
04.2019 - 11.2021
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Analyzed customer feedback to improve products and services, resulting in increased overall satisfaction levels.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.

Sr. Service Desk Analyst

XBS - ATOS
06.2015 - 12.2018
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Developed training materials for new service desk analysts, resulting in faster onboarding and increased productivity.
  • Contributed to ITIL-based process improvements within the service desk environment, promoting best practices across the team.
  • Conducted regular reviews of open tickets, ensuring timely follow-up actions were taken to drive issue resolution successfully.

Education

Business Management

ATENEO DE NAGA UNIVERSITY
NAGA CITY, CAMARINES SUR
06-2008

High School Diploma -

ATENEO DE NAGA UNIVERSITY
NAGA CITY CAMARINES SUR
03-2003

Skills

  • Incident management
  • Cross-functional coordination
  • Rollout coordination
  • Teamwork and collaboration
  • Business process improvement
  • Agile methodology
  • Project management

Certification

Google Project Management: Professional Certificate

05/2024 - 08/2025

Comprehensive hands-on training program focused on project initiation, planning, Agile and Scrum methodologies, stakeholder communication, risk management, and budgeting.


License To Lead

02/2018 - 11/2018

A Company-sponsored training program on foundational principles of process improvement and quality management using Six Sigma methodologies.

Timeline

IT Deployment Manager

Safeway Philtech
05.2023 - Current

IT & POS Systems Support

Bareburger LLC
02.2022 - 03.2023

Customer Relationship Manager

MAS GROUP LLC
04.2019 - 11.2021

Sr. Service Desk Analyst

XBS - ATOS
06.2015 - 12.2018

Business Management

ATENEO DE NAGA UNIVERSITY

High School Diploma -

ATENEO DE NAGA UNIVERSITY

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Joesselle Milkos Michael BilasonIT Deployment Manager