MILICA JYL YURONG
Argao
Summary
Enthusiastic professional with strong organizational skills and a proven track record in both team-based and independent roles. Experienced virtual assistant and customer representative, adept at managing diverse client tasks with minimal supervision. Highly organized document coordinator with expertise in maintaining essential business documents and ensuring compliance with regulatory standards. Demonstrated ability to streamline processes and enhance document control systems for improved accuracy and accessibility across departments.
Overview
11
11
years of professional experience
Work History
Document Coordinator
Office Partners 360
06.2020 - Current
- Gather construction information about bidding projects, and make it available to our networks of contractors and subcontractors who might want to participate in the bidding process.
- Prepare construction project bids and proposals.
- Back up the data with a comprehensive list of solutions, from market forecasting, to subcontractor prequalification, to customized market research.
- Maintain and operate filing systems, and make sure documents are correct and accurate.
- Keep documents organized and up to date.
- Responsible for supervising data entry personnel.
Virtual Assistant
Cole and Grogan Accounting Texas
01.2023 - 06.2023
- Respond to emails and phone calls.
- Data Entry and managing a contact list.
- Prepare customer spreadsheets and keep online records.
- Perform market research.
- Create presentations, as assigned.
Registration Center Supervisor
Philippine Statistic Authority
10.2022 - 03.2023
- Answers to queries and complaints of clients through letters, emails, phone or walk-in concerning registration process.
- Cascades updates and memos to Registration Officer.
- Manages assigned registration kits.
- Provides necessary reports and updates requested by PhilSys Registry Office.
- Serves as Data Capture Operator for Fixed Registration Centers and Mobile Registration Centers.
- Maintains and exports daily captured data.
- Provides Daily Report of number of captured registrants to Registration Officer.
Private Tutor
Chinese Family
01.2020 - 01.2022
- Improving learning by planned instruction.
- Diagnosing learning needs.
- Prescribing content delivery through class activities.
- Assessing learning.
- Reporting outcomes to administrators, parents, and guardians.
- Evaluating the effects of instruction.
Technical Service Representative
Teleperformance Philippines
05.2019 - 04.2020
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues since the equipment will only work once connected to a stable connection.
- Responsible for installing and configuring hardware and software.
- Maintaining records of customer interactions collaborating with others to improve the company's system requirements.
Customer Sales Service Representative
Teleperformance Philippines
05.2017 - 05.2019
- Develop leads to grow a business.
- Work directly with customers to recommend places during their leisure time.
- Determining the rooms available to meet customer desires.
- Introduce products and services to fit their needs.
- Anticipates customer concerns and offers practical solutions to resolve them.
- Verify customer information and payment options, assign rooms and respond to customers with confirmation emails.
- Convey any cancellation charges the guest must pay while cancelling the reservation.
Office Assistant
Tekton Multi Purpose Cooperative
05.2014 - 09.2016
- Responsible for performing the general record keeping.
- Filing and organizing records.
- Distributing memos throughout an office and fielding inquiries from customers and clients.
- Responsible for finding potentials employees.
- Screen candidates resume and job applications.
- Conducting interviews and filtering candidates for open positions.
- Promote company's reputation as 'the best place to work'.
Education
Bachelor of Arts - English Literature
Cebu Normal University
Osmeña Blvd, Brgy. San Antonio, Cebu City03-2017
Skills
- Customer service
- Organizational skill
- Office Administration
- Communication skill
- Multitasking
- Document management
- Project coordination
- Record keeping
- Time management
- Organizational skills
- Goal setting
- Teamwork
Training
- Product Research Training, 2022
- Product Research Course, 2022
- Financial Literacy Forum, 2022
- Cooperative Management Governance, 2022
- Procedures in the Issuance of Printable PhilIDs, 2022
- Amazon VA Course, 2022
- Tax Season, 2024
References
- Cipriana D. Mumar
Former Assistant Director
Cooperative Development Authority
09237411403
- Michael M. Mongcupa
Team Supervisor
Office Partners 360
09950729688
- Lyndon Suico
Supervising Statistical Specialist
09195702335
Accomplishments
- Graduated Cum Laude – Recognized for academic excellence and maintaining a high GPA throughout the program.
- Dean’s List Honoree – Awarded for outstanding academic performance in multiple semesters.
- Leadership Training Participant – Completed workshops focused on communication, decision-making, and team leadership.
- Community Service Volunteer – Participated in outreach programs focused on education together with Cebu Rotary Club.
Timeline
Virtual Assistant
Cole and Grogan Accounting Texas
01.2023 - 06.2023
Registration Center Supervisor
Philippine Statistic Authority
10.2022 - 03.2023
Document Coordinator
Office Partners 360
06.2020 - Current
Private Tutor
Chinese Family
01.2020 - 01.2022
Technical Service Representative
Teleperformance Philippines
05.2019 - 04.2020
Customer Sales Service Representative
Teleperformance Philippines
05.2017 - 05.2019
Office Assistant
Tekton Multi Purpose Cooperative
05.2014 - 09.2016
Bachelor of Arts - English Literature
Cebu Normal University
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