Miles Sherwin Abitan
Olongapo
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Competent in Customer Service, Purchasing, Front Office, and F&B. Dedicated to giving every guest a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Merchandiser
SM Supermarket
Olongapo
10.2013 - 05.2014
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Collaborated with vendors to negotiate pricing, delivery dates, and other terms of sale.
- Developed promotional strategies to increase sales of featured products.
- Organized displays according to company standards and specifications.
- Generated reports detailing current stock levels, sales figures, markdown information.
Bell Attendant
Subic Bay Travelers Hotel & Event Center, Inc.
Subic Bay Freeport Zone
08.2016 - 03.2021
- Greeted guests with a friendly and welcoming attitude.
- Informed guests of hotel amenities, services and attractions in the local area.
- Assisted guests with luggage storage and retrieval.
- Provided directions to local attractions for guests.
- Coordinated transportation needs for arriving and departing guests.
- Maintained cleanliness of lobby area, including furniture and fixtures.
- Answered guest inquiries regarding hotel services, facilities and hours of operation.
- Provided assistance to housekeeping staff as needed during busy times.
- Enforced hotel policies regarding noise levels, smoking areas.
- Adhered to company standards for customer service excellence at all times.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
- Gathered information from front desk about important and upcoming guests.
- Attached claim checks to bags to efficiently store and organize luggage.
Purchasing Assistant
Subic Bay Travelers Hotel & Event Center, Inc.
Subic Bay Freeport Zone
03.2021 - 04.2024
- Reviewed purchase orders and invoices for accuracy.
- Developed relationships with vendors to ensure timely delivery of goods.
- Maintained records of all purchases, pricing, and other important data.
- Researched potential suppliers to determine best value for materials purchased.
- Negotiated prices and terms with vendors to secure favorable deals.
- Advised management on changes in product availability, price fluctuations.
- Conducted quality assurance inspections upon receipt of goods from vendors.
- Worked closely with Accounts Payable department to resolve invoice discrepancies.
- Prepared contract agreements and other documentation.
- Entered new purchases into Excel to keep records updated.
- Purchased quality merchandise at lowest price and correct amounts.
Front Office Associate
The Aurora Subic Hotel
Subic Bay Freeport Zone
02.2024 - Current
- Greeted customers upon arrival and provided them with outstanding customer service.
- Assisted guests with check-in, check-out, and room reservations.
- Answered incoming calls and inquiries from potential guests in a professional manner.
- Handled cash payments for guest transactions accurately and efficiently.
- Performed daily audits of front desk operations and ensured accuracy of financial records.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Welcomed large volume of guests and improved overall customer service.
- Scheduled housekeeping staff according to occupancy levels.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Education
Associate in Hotel & Restaurant Management - Hotel And Restaurant Services
Mondriaan Aura College
Subic Bay Freeport Zone, Philippines03-2016
High School Diploma -
St. Anne Academy
Olongapo, Philippines03-2010
Skills
- Sales Support
- Guest Relations
- Basic accounting
- Hospitality services
- Report Preparation
- Billing and Invoicing
- Inventory Support
- Check-in management
- Listening Skills
- Administrative Support
- Professionalism
- Team Collaboration
- Adaptability and Flexibility
Languages
English
First Language
Timeline
Front Office Associate
The Aurora Subic Hotel
02.2024 - Current
Purchasing Assistant
Subic Bay Travelers Hotel & Event Center, Inc.
03.2021 - 04.2024
Bell Attendant
Subic Bay Travelers Hotel & Event Center, Inc.
08.2016 - 03.2021
Merchandiser
SM Supermarket
10.2013 - 05.2014
Associate in Hotel & Restaurant Management - Hotel And Restaurant Services
Mondriaan Aura College
High School Diploma -
St. Anne Academy
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