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I am a proactive and detail-oriented Customer Support Advisor with over 10 years of experience in Existing Lending and 13 years in Telephone Mortgages. I bring strong time management and organisational skills, taking a methodical approach to completing tasks efficiently and accurately. With a proven ability to collaborate with a wide range of stakeholders, including cross-functional teams, I ensure clear communication, shared understanding, and alignment of goals. I am self-motivated and adaptable, able to work effectively both independently and as part of a team. My experience includes managing multiple projects with a focus on stakeholder engagement, research, and data analysis to achieve successful outcomes. I am committed to continuous learning and development, with a proactive mindset towards self-improvement and professional growth.

Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Dynamic customer support sales professional with a proven track record. Driving nearly $10M in sales through exceptional relationship building and effective time management skills. Passionate about delivering outstanding customer service and fostering strong client connections. Skilled in analyzing and understanding customer needs and providing tailored solutions enhancing satisfaction and loyalty. Adept at navigating fast-paced environments while maintaining attention to detail and prioritizing tasks efficiently. Committed to continuous improvement and eager to leverage my expertise ro contribute to team success and elevate customer experience.

Detail-oriented Administrative and Customer Support Specialist with expertise in maintaining accurate records and ensuring clear communication in banking and healthcare environments. Manages account updates, customer inquiries, scheduling, and sensitive information while upholding confidentiality and compliance standards. Proficient in Microsoft Office, QuickBooks, and data tools to enhance operational efficiency.

MILDRED OYAO

Summary

Overview

Work History

Customer Support Advisor

Retail Cashier

Accounting Clerk/ Tourist Transport Coordinator

Chemical Operator

Education

Bachelor of Science - Management Accounting

Contact Center Service

Certificate - Computer And Information Sciences (Basic)

Hotel, Resort, And Restaurant Management

Skills

Timeline

Customer Support Advisor

Retail Cashier

Accounting Clerk/ Tourist Transport Coordinator

Chemical Operator

Contact Center Service

Bachelor of Science - Management Accounting

Certificate - Computer And Information Sciences (Basic)

Hotel, Resort, And Restaurant Management

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