Mildred Hernandez
Macabebe, Pampanga,Philippines
Summary
Customer-focused professional with strengths in communication and problem-solving. Resolves customer inquiries and complaints promptly, ensuring satisfaction and fostering positive relationships. Manages inventory and processes returns efficiently, adhering to company policies.
Overview
11
11
years of professional experience
Work History
Back up Virtual Assistant
Extenteam
Leyte
04.2022 - 10.2024
- Monitored email inboxes, prioritised messages, and ensured timely responses to important communications.
- Provided day-to-day administrative support, improving overall business efficiency.
- Created and maintained spreadsheets using Excel.
- Verified and updated account information in company computer system.
- Compared source documents to verify accuracy of data.
Sales Clerk
SM Pampanga
Pampanga, Philippines
02.2014 - 03.2017
- Managed warehouse inventory to ensure accurate stock levels and availability.
- Resolved customer complaints through calm communication and effective problem-solving.
- Developed courteous working relationships to enhance team collaboration.
- Addressed customer inquiries promptly, ensuring satisfaction.
- Processed returns and refunds efficiently, maintaining compliance with company policies.
Education
Bachelor of Secondary Education - English Major
Holy Cross College of Carigara
Carigara, Leyte2022
Skills
- Email management
- Appointment scheduling
- Communication skills
- Time management
- Complaint handling
- Customer service
- Customer relations
- Inventory management
Timeline
Back up Virtual Assistant
Extenteam
04.2022 - 10.2024
Sales Clerk
SM Pampanga
02.2014 - 03.2017
Bachelor of Secondary Education - English Major
Holy Cross College of Carigara