MILDRED GALERO
Valenzuela City
Summary
To gain a job in a BPO industry wherein I can utilize the skill/s I have gained during formal education and training/s and to be competitive in achieving the company's goal.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
outbound sales associate
Elipsys Global Inc.
11.2012 - 6 2013
-managed more than 50 calls per day as outbound sales associate for Quality Magazine.
outbound sales associate
UConnects Asia Inc.
06.2013 - 09.2013
- worked as outbound sales associate for Lead Generation campaign
appointment setter
PrimaVox Support Inc.
05.2014 - 09.2014
worked as appointment setter for travel and vacation package.
outbound sales associate
TrueBPO Inc. (formerly OutKor)
05.2015 - 12.2016
- worked as outbound sales associate for Lead Generation campaign
project-based outbound sales associate
GoETU Solutions Inc.
02.2017 - 07.2017
- worked as project-based telemarketer for IT webpage campaign.
loan originator
ARB Call Facilities
11.2017 - 07.2020
– worked as loan originator both inbound and outbound campaign.
Customer Support Specialist
ISSI Corp (INSURANCE SUPPORT SERVICES INTERNATIONAL CORP)
10.2020 - 08.2023
worked as customer support specialist for annuities, claims and retirement and acted as POC for retirement account.
Retirement Services Specialist
Willis Towers Watson
09.2023 - Current
Worked as benefits support specialist for health account
currently working as retirement service specialist for different clients such as Brightspeed, Lumen, UCHealth and Citi.
Education
Bachelor of Science in Nutrition and Dietetics, 3rd year college - Food And Nutrition
Polytechnic University of The Philippines
Sta. Mesa Manila 06.2015 - 11.2018
Secondary -
VALENZUELA NATIONAL HIGH SCHOOL
Marulas Valenzuela 10.2004 - 03.2005
Primary -
PASIBI BITUAG ELEMENTARY SCHOOL
Urbiztondo Pangasinan 06.1997 - 03.2000
Skills
Email outreach
Relationship Management
Upselling strategies
Objection handling
Performance Tracking
References
- Raymond Regoso, Team Leader, UConnects Asia Inc., 0916-582-3971
- Ricardo Zuniga, Operations Manager, TrueBPO Inc., 0917-731-4104
- Joel Reyes Lat, Operations Manager, GoETU Solutions Inc., 0921-323-1448
- Von Ryan Ramirez, Team Leader, ARB Call Facilities, 0998-557-7926
- Andrew Compuesto, Trainer, ISSI Corporation, 0991-001-5460
- Christian Salazar, Supervisor, Willis Toers Watson, 0919-869-3725
Training
- Pierre and Paul Solutions, call center training, 02/2012, 05/2012
- RED CROSS, VALNEZUELA CHAPTER, Volunteer, 2006, 2008
- CNFS COUNCIL, Public Relations Officer, 2006, 2007
Timeline
Retirement Services Specialist
Willis Towers Watson
09.2023 - Current
Customer Support Specialist
ISSI Corp (INSURANCE SUPPORT SERVICES INTERNATIONAL CORP)
10.2020 - 08.2023
loan originator
ARB Call Facilities
11.2017 - 07.2020
project-based outbound sales associate
GoETU Solutions Inc.
02.2017 - 07.2017
Bachelor of Science in Nutrition and Dietetics, 3rd year college - Food And Nutrition
Polytechnic University of The Philippines
06.2015 - 11.2018
outbound sales associate
TrueBPO Inc. (formerly OutKor)
05.2015 - 12.2016
appointment setter
PrimaVox Support Inc.
05.2014 - 09.2014
outbound sales associate
UConnects Asia Inc.
06.2013 - 09.2013
outbound sales associate
Elipsys Global Inc.
11.2012 - 6 2013
Secondary -
VALENZUELA NATIONAL HIGH SCHOOL
10.2004 - 03.2005
Primary -
PASIBI BITUAG ELEMENTARY SCHOOL
06.1997 - 03.2000
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