Mildred Fabia

Processed new and renewal customer orders for US clients through Salesforce, maintaining accurate order entry, billing, and financial records. Supports the end-to-end order management process by validating sales orders, preparing customer invoices, coordinating payment information, and performing weekly and monthly reconciliation of orders and revenue-related transactions. Works closely with Sales, Finance, and Customer Success teams to ensure operational accuracy and timely customer onboarding and renewals.

Process new and renewal customer orders through Salesforce, ensuring accurate and timely order fulfillment for US-based clients.

Review and validate sales orders submitted by the Sales Team to ensure compliance with contractual and billing requirements.

Issued customer invoices and payment instructions, ensuring prompt billing and collection.

• Maintained records of orders, invoices, and payment transactions to support accurate operational and financial reporting.
• Perform weekly and monthly reconciliation and bookkeeping activities to ensure all customer transactions are properly captured and recorded.
• Partner with Sales, Finance, and Customer Success teams to resolve order discrepancies and billing concerns.
• Generate reports and support audit requirements by maintaining complete and organized transaction documentation.
• Implemented process improvements to enhance order accuracy and billing efficiency.
• Job Summary
• Order Processor | US Client Operations
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• Coordinated end-to-end payroll processing with third-party payroll vendors, validating payroll reports each payout cycle to ensure accuracy and compliance. Processed payroll transactions and employee data updates in SAP, while managing employee inquiries through AskHR and providing timely resolutions. Prepared monthly, quarterly, annual, and year-end payroll reports, supporting payroll audits by delivering necessary documentation and validation reports. Conducted year-to-date (YTD) and tax annualization validations for regulatory compliance, partnering with HR, Finance, and external vendors to ensure payroll service excellence.

Key Achievement: Supported payroll operations, achieving high data accuracy, compliance, and employee satisfaction.

• Developed and maintained HR databases, keeping records of employee information for easy access and compliance purposes.
• Coordinated onboarding processes for new hires, facilitating introductions and training sessions to integrate employees smoothly.
• Led recruitment efforts, including drafting job descriptions, screening candidates, and conducting interviews to fill vacancies efficiently.

• Processed employee garnishment deductions accurately and within required timelines, ensuring compliance with payroll regulations and client requirements. Supported payroll validation and resolved issues to maintain payroll integrity.
• Worked with team to develop strategies for reaching targets.
• Addressed customer complaints using effective communication and problem-solving techniques.
• Ensured workplace cleanliness and safety to prevent accidents and injuries.

• Coordinated payroll processing for IBM Ireland employees, ensuring accurate and timely payment cycles. Processed overtime, shift premiums, allowances, and out-of-cycle payments. Managed end-to-end payroll processing for assigned employee groups. Addressed payroll-related inquiries, upholding service level agreements and enhancing employee satisfaction. Compiled payroll reports to meet client requirements, aiding in compliance and decision-making.
• Maintained and updated patient notes, ensuring accuracy and confidentiality.
• Contributed to multidisciplinary team meetings, focusing on patient care planning and problem-solving.
• Advocated for patient rights and confidentiality, upholding ethical standards in all aspects of care.

• Processed on-cycle and off-cycle payroll adjustments, ensuring accuracy and compliance. Executed quarterly payroll reconciliations and validations, enhancing payroll integrity. Updated and maintained employee payroll records in SAP, supporting streamlined payroll operations. Supported critical payroll deliverables and reporting requirements.

• Administered employee benefits including HMO, APE, Group Life Insurance, loans, and government-mandated benefits. Coordinated with SSS, PhilHealth, and Pag-IBIG regarding employee benefit claims and concerns. Processed approximately 20-25 SSS sickness and maternity claims weekly. Managed timekeeping and attendance administration. Provided payroll support through accurate attendance and employee data maintenance. Prepared budget, compliance, and management reports. Supported internal and external audits including SA, OHS, and SGS audits.