Milagros Lourdes Manzano
Quezon City, Metro Manila
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
23
23
years of professional experience
Work History
Network Account Manager
Pfizer, PHI
01.2012 - 02.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Developed customized account plans for clients to help them achieve their business goals.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Specialist District Sales Manager
Pfizer, PHI
01.2000 - 12.2011
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
Education
Bachelor of Science - Business Accountancy
University of Santo Tomas
Manila, Metro Manila, PhilippinesSkills
- Targeted Account Management
- Customer Engagement
- Collaborative Teamwork
- Stakeholder Engagement
- Collaborative Project Management
- Revenue Growth Strategy
- Data-Informed Strategy Development
- Client Needs Analysis
- Outcome Objectives
- Budget Management
Timeline
Network Account Manager
Pfizer, PHI
01.2012 - 02.2023
Specialist District Sales Manager
Pfizer, PHI
01.2000 - 12.2011
Bachelor of Science - Business Accountancy
University of Santo Tomas
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