Milaflor Villocillo
Dumaguete,Central Visayas
Summary
Senior Executive Finance - Payroll with extensive experience in managing payroll data, maintaining records, and preparing detailed reports. Proven track record in resolving discrepancies, ensuring confidentiality, and supporting accurate financial operations. Demonstrated skills in organisation, problem-solving, communication, and teamwork across various roles including HR Administrative Assistant and Accounting Assistant. Adept at multitasking and maintaining high standards under pressure. Career goal: to leverage expertise in finance and HR to drive efficient operations and support organisational growth.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Senior Executive Finance - Payroll
Chronos Agency
06.2021 - 09.2026
- Managed payroll data by collecting, calculating, reviewing, and accurately entering employee payroll information.
- Maintained and updated payroll records, including employee changes, deductions, insurance coverage, job titles, and departmental transfers.
- Prepared payroll reports covering earnings, taxes, deductions, leave, disability, and non-taxable wages.
- Investigated and resolved payroll discrepancies by reviewing and analyzing relevant employee and payroll information.
- Responded to employee payroll inquiries and provided accurate and confidential payroll support.
- Maintained payroll operations in accordance with company policies, procedures, and internal controls.
- Protected sensitive employee and payroll information by maintaining strict confidentiality.
- Performed accounts payable data entry and assisted with supplier invoice reconciliation.
- Maintained supplier records and monthly payment schedules.
- Collaborated with the finance team to support accurate and timely financial operations.
HR Administrative Assistant
Chronos Agecny
09.2019 - 06.2021
- Maintained employee records and HR information using BambooHR.
- Updated HR databases for new hires, employee separations, vacation, and sick leave.
- Assisted with payroll preparation by providing attendance, absence, bonus, and leave information and coordinating salary payments through Payoneer.
- Supported HR policies, procedures, employee requests, onboarding, and orientation activities.
- Assisted the recruitment team with job postings through Workable.
- Managed HR correspondence and supported internal communications through reports and presentations.
- Coordinated HR meetings, training, and other departmental activities.
- Collaborated with team members to support HR projects and day-to-day operations.
Customer Service Representative
Qualfon Dumaguete
06.2019 - 09.2019
- Answering Inquiries: Responding quickly and clearly to customer questions about products, services, shipping, or orders.
- Resolving Issues: Troubleshooting problems, handling returns or refunds, and guiding users step-by-step to a solution.
- Multitasking: Managing multiple live chat conversations at the same time while keeping response times fast.
- Documenting Interactions: Logging conversation notes, details, and resolutions into the company’s customer relationship management (CRM) system.
- Escalating Problems: Passing complex or advanced technical issues on to specialized departments or managers when needed.
- Maintaining Product Knowledge: Keeping up to date with company policies, new product features, and common troubleshooting steps.
- Communicating Professionally: Writing with proper grammar, spelling, and an empathetic tone to keep customers satisfied.
Accounting Assistant
Calvary Chapel Training Center Inc
06.2017 - 06.2019
- Recorded daily financial transactions, posted journal entries, and maintained general ledger records.
- Processed accounts payable and accounts receivable transactions, including vendor invoices, customer billing, and payment tracking.
- Performed bank and expense report reconciliations to support accurate financial records.
- Assisted in preparing financial reports, including balance sheet, income statement, and budget information.
- Organized and maintained physical and digital financial records to support audits and month-end closing activities.
- Supported day-to-day accounting and administrative operations as needed.
Education
Bachelor of Science - Bachelor of Secondary Education
Foundation University
Dumaguete, NIR2019
Theology
Calvary Chapel Bible College
Dumaguete, NIR2013
Skills
- Strong attention to detail
- Organization and record-keeping
- Confidentiality and discretion
- Communication skills
- Problem-solving
- Reliability and accountability
- Ability to work under pressure
- Teamwork and collaboration
- Time management
- Adaptability and willingness to learn
Languages
English
Beginner
A1
Certification
- XERO certified
Interests
- Reading
- Listening to music
- Organizing and planning activities
- Spending time with family and friends
Timeline
Senior Executive Finance - Payroll
Chronos Agency
06.2021 - 09.2026
HR Administrative Assistant
Chronos Agecny
09.2019 - 06.2021
Customer Service Representative
Qualfon Dumaguete
06.2019 - 09.2019
Accounting Assistant
Calvary Chapel Training Center Inc
06.2017 - 06.2019
Bachelor of Science - Bachelor of Secondary Education
Foundation University
Theology
Calvary Chapel Bible College