Summary
Overview
Work History
Skills
Certification
Education
Work Availability
Quote
Timeline
PERSONAL BACKGROUND
Generic
MILA FLOR  REPALDA

MILA FLOR REPALDA

Call Center Agent Or Logistic
Sta. Monica Moncada

Summary

Versatile and results-driven professional with 10+ years of experience in BPO collections and manufacturing, combining strong customer service, quality control, and problem-solving skills. Proven ability to meet targets, maintain high accuracy, and perform in fast-paced environments. Currently upskilling in virtual assistance, bookkeeping, and freight operations, with a focus on delivering efficient, detail-oriented support across multiple roles.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Factory Worker

OFW
04.2019 - 11.2024
  • Operated and monitored plastic injection molding machines during production.
  • Inspected finished products for defects before packing and shipment.
  • Ensured all items met quality standards and company specifications.
  • Performed trimming and basic finishing of plastic products.

Call Center Representative

IQOR Philippines
04.2013 - 01.2018
  • Managed high-volume outbound and inbound calls to customers with delinquent credit card accounts.
  • Negotiated payment arrangements and settlements while balancing customer needs and company policies.
  • Educated customers on account status, payment options, and consequences of non-payment.
  • Maintained compliance with regulations such as the Fair Debt Collection Practices Act (FDCPA) and company guidelines.

Skills

Customer Service & Communication

Negotiation & Problem Solving

Quality Control & Inspection

Attention to Detail

Time Management & Multitasking

Teamwork & Adaptability

Certification

Freight Courses 101

Education

High School Diploma -

AngelesCityNationalTrade School
04.2001 -

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Freight Courses 101

04-2026

Factory Worker

OFW
04.2019 - 11.2024

Call Center Representative

IQOR Philippines
04.2013 - 01.2018

High School Diploma -

AngelesCityNationalTrade School
04.2001 -

PERSONAL BACKGROUND

  • Date of Birth: March 25,1995
  • Gender: Female
  • Civil Status: Married
  • Nationality: Filipino
  • Religion: Catholic
  • Height: 151 cm
  • Weight: 53
MILA FLOR REPALDACall Center Agent Or Logistic