Highly motivated and determined individual with a background in sales and service. Experienced in both staff and managerial roles, gaining valuable skills and a strong sense of determination, focus, and motivation. Recently fulfilled a lifelong dream of becoming a lawyer, eagerly anticipating new opportunities in the legal profession.
Overview
17
17
years of professional experience
6037
6037
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Store Manager
Starbucks ( Rustan's Coffee)
12.2013 - 09.2018
Managed the daily operations of the store where I was assigned
Responsible for the scheduling and delegation of manpower to meet customer traffic while the store was in operation
Assisted the District Manager (DM) in the hiring process by conducting the initial interview and endorsing the qualified applicants to the DM
Ensured that the store had enough inventory to meet customer demands by analyzing weekly supply and demand and making the proper order to the supply chain
Prepared monthly reports about the store's key performance indicators and reported to the District Manager
Formulated action plans to improve the store's performance for the following month
Store Manager
Golden ABC
07.2013 - 08.2017
Responsible for the management of all outlets in Cebu, including Mactan and Toledo outlets.
Ensured that all outlets had sufficient inventory to meet customer demands
Trained the staffs to interact with customers and ensured that all outlets where always manned.
Tasked with meeting a monthly sales target which I delegated to all outlets, while also making sure that each outlet hit their targets.
Assistant Store Manager
KFC
07.2001 - 03.2004
Ensured that the daily operations of the store was effective and efficient during my shift
Responsible for making the schedule of the personnel to meet the customer demands during peak hours
Education
Juris Doctor - Law
University of The Visayas
Dionisio Jakosalem St., Cebu City
07-2024
Master of Business Administration -
University of San Carlos
P. Del Rosario St., Cebu City
11-2008
Business Administration -
University of San Carlos
P. Del Rosario St., Cebu City
03-2001
Skills
Profit Oriented
Store Administration
Store Operations
Complaint Handling
Customer Service
People Management
Sales
Customer Management
Inventory Management
Certification
Drivers Licence, LTO Cebu, 04/01/22, 04/01/32
Timeline
Store Manager
Starbucks ( Rustan's Coffee)
12.2013 - 09.2018
Store Manager
Golden ABC
07.2013 - 08.2017
Assistant Store Manager
KFC
07.2001 - 03.2004
Juris Doctor - Law
University of The Visayas
Master of Business Administration -
University of San Carlos
Business Administration -
University of San Carlos
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