Summary
Overview
Work History
Education
Skills
Timeline
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MIKKAELA CAJUMBAN

Imus, Province of Cavite

Summary

Experienced in effectively addressing customer inquiries and resolving issues, this dedicated Customer Service Professional boasts a track record of success. Seeking a challenging role to utilize extensive experience and skills in delivering exceptional customer service.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Amazon Operation Services
04.2022 - Current
  • Assisting Amazon customers from US, Canada and UK regarding order status, refunds, or replacements through call, email, and chat
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

Customer Service Representative

Inspiro Relia Inc
05.2021 - 03.2022
  • Assisting customers regarding order status, refunds, or replacements
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Credit Advisor

HC Consumer Finance Philippines Inc
04.2018 - 05.2021
  • Assisting clients regarding payment schedule and arrangements
  • Identified potential risks and offered solutions, minimizing the likelihood of future credit issues.
  • Educated clients on responsible credit usage, promoting long-term financial stability and success.

Account Officer

Center for Agriculture and Rural Development
09.2015 - 03.2017
  • Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
  • Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
  • Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.

Education

Graduate - Hotel and Restaurant Management

Philippine Technological Institute of Science, Arts And Trade Inc.
01.2015

Skills

  • Customer service
  • Problem resolution
  • Team collaboration
  • Customer complaint resolution
  • Product knowledge
  • Complex Problem-solving
  • Multi-line phone systems
  • Account updating
  • Inbound and outbound calling
  • Calm and professional under pressure
  • Computer skills
  • Data entry

Timeline

Customer Service Associate

Amazon Operation Services
04.2022 - Current

Customer Service Representative

Inspiro Relia Inc
05.2021 - 03.2022

Credit Advisor

HC Consumer Finance Philippines Inc
04.2018 - 05.2021

Account Officer

Center for Agriculture and Rural Development
09.2015 - 03.2017

Graduate - Hotel and Restaurant Management

Philippine Technological Institute of Science, Arts And Trade Inc.

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MIKKAELA CAJUMBAN