Microsoft Excel
Mikhail Jarre Samson
Caloocan
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Convergy's
Quezon City
08.2017 - 05.2020
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Inbound Sales Representative
Sitel
Pasig City
06.2015 - 05.2017
- Recognizing what the potential customer needs and what they are looking for so I can offer the best product/service suits them.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Business Administration And Management
04.2001 -
Skills
Sales expertise
Software
Microsoft Word
Google Sheet
Google Calendar
Zoom
Timeline
Customer Service Representative - Convergy's
08.2017 - 05.2020
Inbound Sales Representative - Sitel
06.2015 - 05.2017
Far Eastern University - Bachelor of Science, Business Administration And Management
04.2001 -
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