Mikhail T. Falcon

• Coordinated transportation logistics to optimize supply chain efficiency and reduce costs.
• Managed inventory control processes, ensuring accurate stock levels and timely replenishment.
• Developed and maintained relationships with vendors to enhance service delivery and reliability.
• Streamlined order processing workflows, increasing overall throughput and reducing turnaround times.
• Implemented tracking systems for shipments, improving visibility and accountability across operations.
• Led cross-functional teams in logistics projects, driving initiatives that improved operational performance.
• Tracked orders and notified customers of status or potential delays.
• Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
• Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
• Enhanced supply chain efficiency by optimizing shipping schedules and routes.

• Onboarding and approval of new customers

• Drive escalation of customer issues, coordinate key resources in the escalation process, and assist with customer issues through resolution

• Solves complex issues may involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact.

• Provides ad-hoc support in responding to customer queries regarding order management thru customer service team; port in(MNP issues) and courier partners.

• May act as a subject matter expert and provide work direction to resolve an escalated customer inquiry.

• Works closely with third party partners in Australia

• Coordinates with other teams such as testing, customer service, marketing, and engineering.

• Trains new hires and ensures that they have sufficient knowledge and skills before going live or performing their work alone / independently.

• Works tickets from oldest to newest and follows up with customers, as necessary.

• Utilizes appropriate systems, update ticket categories and relevant customer data to confirm and track product and subscription accuracy and interactions each customer has with our contact center.

• Tracked orders and notified customers of status or potential delays.
• Trained new employees on logistics procedures, promoting a consistent approach across the team.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

• Built and maintained positive relationships with public by utilizing strategic plans.
• Resolved complaints to maintain customer satisfaction.