Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Mikhail T. Falcon

Mikhail T. Falcon

Pasig City

Summary

Detail-oriented individual with exceptional communication and order management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

15
15
years of professional experience

Work History

Order Management Operations

Circles.Life Technology Philippines Inc
07.2019 - 04.2025
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Logistics Coordinator

HEWLETT PACKARD (HP)
01.2018 - 07.2019
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

Technical Support Representative

SITEL PHILIPPINES / LG
06.2017 - 01.2018
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.

Customer Support Representative

SITEL Philippines / Groupon
05.2016 - 06.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Brand Ambassador

Phillip Morris INC
06.2010 - 09.2010
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.

Public Relation Assistant

Source Bar and lounge
01.2010 - 05.2010
  • Built and maintained positive relationships with public by utilizing strategic plans.

Education

BS - NURSING

CENTRO ESCOLAR UNIVERSITY
Manila, Metro Manila, Philippines
01.2008

BST - TOURISM

CENTRO ESCOLAR UNIVERSITY (UNERGRAD)
Manila, Metro Manila, Philippines
01.2010

Secondary School -

PATEROS NATIONAL HIGH SCHOOL
Pateros, Metro Manila, Philippines
01.2006

Primary School - undefined

PATEROS ELEMENTARY SCHOOL
01.2002

Primary School -

PASIG CATHOLIC COLLEGE
Pasig, Metro Manila, Philippines
01.1999

Skills

  • Ability to Work Under Pressure
  • Time Management
  • Self-motivation
  • Adaptability
  • Excellent written and verbal communication skills
  • Confident, articulate, and professional speaking abilities (and experience)
  • Multitasking
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Verbal communication

Languages

Tagalog
English

References

Juan Antonio Cruz

Team Manager (Hewlett Packard)

0917 7468 522

Glenn Abonita

Supervisor (SITEL Philippines)

0906 2546 453

Reynaldo Dominguez Jr.

Learning Specialist (SITEL Philippines)

0905 2880 326

Christian Prieto

Supervisor (Circles.Life Technology Phil Inc.)

0917 8603 540

Timeline

Order Management Operations

Circles.Life Technology Philippines Inc
07.2019 - 04.2025

Logistics Coordinator

HEWLETT PACKARD (HP)
01.2018 - 07.2019

Technical Support Representative

SITEL PHILIPPINES / LG
06.2017 - 01.2018

Customer Support Representative

SITEL Philippines / Groupon
05.2016 - 06.2017

Brand Ambassador

Phillip Morris INC
06.2010 - 09.2010

Public Relation Assistant

Source Bar and lounge
01.2010 - 05.2010

Primary School - undefined

PATEROS ELEMENTARY SCHOOL

BS - NURSING

CENTRO ESCOLAR UNIVERSITY

BST - TOURISM

CENTRO ESCOLAR UNIVERSITY (UNERGRAD)

Secondary School -

PATEROS NATIONAL HIGH SCHOOL

Primary School -

PASIG CATHOLIC COLLEGE

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Mikhail T. Falcon