Mikhail Simpas

• Maintains and ensures that campaign goals are met on a daily and weekly basis. Supervise workflow to guarantee that production is maintained and/or increased for the benefit of the client, the company, and its employees. Sends out daily and weekly performance reports.

• Supervises the agents. Oversees all campaign changes and immediately take actions when problem arises.

• Conducts coaching/feedback sessions with the agents to ensure quality is met.

• Monitors campaign performance on the dashboard/dialer, execute real-time troubleshooting for off target metrics and carry out corrective and preventive action plans.

• Implements company policies and the supervisory requirements of all the agents.

• Keep constant communication with internal and external customers to maintain good customer relations and achieve efficient and well-coordinated management of campaigns and maximum productivity of all involved members of the workforce.

• Manages and approves coverage for time off requirements of the agents and attendance tracking.

• Daily Phone Time with the campaign being handled.