Mikhail Caguin
City of San Pedro
Summary
Motivated and highly qualified professional seeking a full-time position in the corporate world. Committed to leveraging qualifications and credentials to contribute as an additional force in attaining company goals. Equipped with a wealth of knowledge, experience, and skills, aiming to make a meaningful impact and drive success.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Valor Global
2023.05 - Current
Customer Service Associate
TTEC
2022.07 - 2023.01
Supervisor Apprentice
Staff Callture Inc.
2021.05 - 2022.07
Assistance Queue (Escalations and Inquiry) / Team Leader
IQOR Philippines
2018.11 - 2021.05
Customer Service Representative
KGB Philippines (Conduit Global)
2018.03 - 2018.08
Assistant Restaurant Manager 3
Jollibee Foods Corporation
2013.05 - 2018.02
Education
Bachelor in Science - Hotel and Restaurant Management
Philippine Women’s University
Sta. Cruz, Laguna01.2013
Skills
- Consultation
- Escalation Calls
- LA Tactics Certified
- PPQ Trained
- Customer Service
- Basic Troubleshooting
- Learning
- Work Ethics
- Communication Skills
- Decision Making
- Sales
- Cashiering
- Inventory Management
- Manpower / Crew Selection
Specialskillsandinterests
- Skilled in Customers Service, Sales, Cashiering and Inventory Management.
- Skilled in Customer Service and Basic Troubleshooting.
- Handling Manpower / Crew Selection.
- Has a passion for learning and strong commitment to work.
- Have good work ethics and communication skills.
- Has good decision making skills.
- Skilled in taking consultation and escalation calls.
- L.A Tactics Certified.
- PPQ Trained.
Personal Information
- Age: 33
- Date of Birth: 11/24/91
- Gender: Female
- Marital Status: Single
Timeline
Customer Service Associate
Valor Global
2023.05 - Current
Customer Service Associate
TTEC
2022.07 - 2023.01
Supervisor Apprentice
Staff Callture Inc.
2021.05 - 2022.07
Assistance Queue (Escalations and Inquiry) / Team Leader
IQOR Philippines
2018.11 - 2021.05
Customer Service Representative
KGB Philippines (Conduit Global)
2018.03 - 2018.08
Assistant Restaurant Manager 3
Jollibee Foods Corporation
2013.05 - 2018.02
Bachelor in Science - Hotel and Restaurant Management
Philippine Women’s University