Summary
Overview
Work History
Education
Skills
Specialskillsandinterests
Personal Information
Timeline
Generic

Mikhail Caguin

City of San Pedro

Summary

Motivated and highly qualified professional seeking a full-time position in the corporate world. Committed to leveraging qualifications and credentials to contribute as an additional force in attaining company goals. Equipped with a wealth of knowledge, experience, and skills, aiming to make a meaningful impact and drive success.

Overview

12
12
years of professional experience

Work History

Customer Service Associate

Valor Global
05.2023 - Current

Customer Service Associate

TTEC
07.2022 - 01.2023

Supervisor Apprentice

Staff Callture Inc.
05.2021 - 07.2022

Assistance Queue (Escalations and Inquiry) / Team Leader

IQOR Philippines
11.2018 - 05.2021

Customer Service Representative

KGB Philippines (Conduit Global)
03.2018 - 08.2018

Assistant Restaurant Manager 3

Jollibee Foods Corporation
05.2013 - 02.2018

Education

Bachelor in Science - Hotel and Restaurant Management

Philippine Women’s University
Sta. Cruz, Laguna
01.2013

Skills

  • Consultation
  • Escalation Calls
  • LA Tactics Certified
  • PPQ Trained
  • Customer Service
  • Basic Troubleshooting
  • Learning
  • Work Ethics
  • Communication Skills
  • Decision Making
  • Sales
  • Cashiering
  • Inventory Management
  • Manpower / Crew Selection

Specialskillsandinterests

  • Skilled in Customers Service, Sales, Cashiering and Inventory Management.
  • Skilled in Customer Service and Basic Troubleshooting.
  • Handling Manpower / Crew Selection.
  • Has a passion for learning and strong commitment to work.
  • Have good work ethics and communication skills.
  • Has good decision making skills.
  • Skilled in taking consultation and escalation calls.
  • L.A Tactics Certified.
  • PPQ Trained.

Personal Information

  • Age: 33
  • Date of Birth: 11/24/91
  • Gender: Female
  • Marital Status: Single

Timeline

Customer Service Associate

Valor Global
05.2023 - Current

Customer Service Associate

TTEC
07.2022 - 01.2023

Supervisor Apprentice

Staff Callture Inc.
05.2021 - 07.2022

Assistance Queue (Escalations and Inquiry) / Team Leader

IQOR Philippines
11.2018 - 05.2021

Customer Service Representative

KGB Philippines (Conduit Global)
03.2018 - 08.2018

Assistant Restaurant Manager 3

Jollibee Foods Corporation
05.2013 - 02.2018

Bachelor in Science - Hotel and Restaurant Management

Philippine Women’s University
Mikhail Caguin