Mikhail Alian
Customer Service Representative, Billing Representative, Technical Support, Cold Caller, Appointment Setter, Virtual Assistant
Davao City
Summary
Customer Service Representative bringing top-notch skills in oral communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Cold Calling and Appointment Setter with experience of creating schedules, maintaining appointments and assisting team members with administrative tasks. Flexible and versatile professional with expertise in serving as point of contact for prospective clients, handling questions and inquiries via telephone and complying with security regulations.
Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
Work History
Appointment setter
Splace/Solar exclusives
11.2023 - Current
- Collaborated with sales team members to share leads and strategies for securing appointments with high-level decision maker.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Responsible for converting leads to solar saving appointments and possible sales.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
Floor support / SME in training
Xfinity/Comcast
01.2023 - 07.2023
- Ensured cluster sales targets by assisting agents in hitting monthly targets.
- Responsible for skill and knowledge transfer to agents.
- Maintained accurate records of agent performance, using data-driven analysis to inform instructional decisions.
- Monitored and tracked agent progress to identify improvement opportunities and assisted agents with customer's concerns.
- Created and managed numerous calls.
Customer service representative
Xfinity/Comcast
01.2021 - 01.2023
- Assisted customers in processing billing disputes, inquiries and questions
- Repackaged customer subscriptions to fit customer's budget, tracked customer service cases and updated service software with customer information.
- Acted as sales representative, mastering product features, benefits, and pricing to Met sales targets per fiscal.
- Provided technical support, assisting customers in basic troubleshooting and repair.
Certified Restaurant Supervisor
Babu Kwan
01.2019 - 01.2020
- Conducted staff training focusing on product knowledge and customer service.
- Monitored food inventory and supplies to prevent waste.
- Served consistent portions following recipes and control standards.
- Streamlined restaurant operations by implementing efficient systems for managing staff schedules, inventory control, and budgeting.
- Supervised food presentation and plating to enhance visual appeal.
Waiter / Restaurant captain
Tavern kitchen and bar
01.2016 - 01.2018
- Mastered product knowledge, systems operation and processes to ensured customer service standards were met
- Conducted staff training in product knowledge, workflows, standards of operations, and customer service.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery
- Processed orders and sent to kitchen employees for preparation
Education
Culinary Arts (Chef De Partie) - Culinary And Hospitality Management
ICHEF, Institute of International Culinary And Hospitality Entrepreneurship
Rizal Streets, Davao City, Philippines2019
Skills
Excellent in decision making
undefinedTimeline
Appointment setter
Splace/Solar exclusives
11.2023 - Current
Floor support / SME in training
Xfinity/Comcast
01.2023 - 07.2023
Customer service representative
Xfinity/Comcast
01.2021 - 01.2023
Certified Restaurant Supervisor
Babu Kwan
01.2019 - 01.2020
Waiter / Restaurant captain
Tavern kitchen and bar
01.2016 - 01.2018
Culinary Arts (Chef De Partie) - Culinary And Hospitality Management
ICHEF, Institute of International Culinary And Hospitality Entrepreneurship
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