Aubrey Refil
Quezon City
Summary
Gained extensive experience in high-paced hospitality environments, focusing on customer satisfaction and efficiency. Developed exceptional communication and multitasking skills, ensuring smooth operation and enhanced guest experiences. Looking to transition into new field, leveraging these skills to contribute effectively in different setting.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Grand Hyatt Hotel
10.2024 - Current
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
Customer Experience Agent
Alorica Teleservices Inc.
01.2022 - 01.2023
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Monitored customer feedback to identify areas of improvement in customer experience
Customer Service Representative
Inspiro Philippines
01.2021 - 01.2022
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Seda Vertis North
- Company Overview: Food and Beverage Department
- Seat guests, take or prepare food and drink orders, clear and set tables, serve food and beverages
- Answering calls for restaurant reservations
- Updating daily reports of sales and hotel occupancy
- Food and Beverage Department
Education
Bachelor of Science - Restaurant Management
Technological University of The Philippines
Manila, Metro Manila, Philippines08-2024
Accountancy - Business and Management
Our Lady of Fatima University
06-2020
Senior High School - Junior High School
Lagro High School
04-2018
Skills
- Hospitality Service Expert
- Communication
- Flexible and adaptable
- Teamwork and collaboration
Certification
- F&B STAR Point-of-Sale Hands-on Outstanding Award, 2023
- National Certificate II Food and Beverage Services
Timeline
Food and Beverage Attendant
Grand Hyatt Hotel
10.2024 - Current
Customer Experience Agent
Alorica Teleservices Inc.
01.2022 - 01.2023
Customer Service Representative
Inspiro Philippines
01.2021 - 01.2022
- F&B STAR Point-of-Sale Hands-on Outstanding Award, 2023
- National Certificate II Food and Beverage Services
Seda Vertis North
Bachelor of Science - Restaurant Management
Technological University of The Philippines
Accountancy - Business and Management
Our Lady of Fatima University
Senior High School - Junior High School
Lagro High School
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