Mike Relon Abao
Crew / Waiter
Salmiya
Summary
Highly efficient crew well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.
Overview
14
14
years of professional experience
20
20
years of post-secondary education
Work History
Crew
Tim Hortons Cafe International Trading
Salmiya
08.2022 - Current
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Crew Worker
Kuwait Food Americana
Salmiya
06.2012 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept customers and crew areas organized.
- Calculated totals, processed payments and issued receipts.
- Cooked, prepared and bagged food for customers.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Took orders, prepared meals, and collected payments.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
Crew Worker
Jollibee Food Corporation
Oroquieta City
01.2010 - 05.2012
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept customers and crew areas organized.
- Calculated totals, processed payments and issued receipts.
- Cooked, prepared and bagged food for customers.
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Misamis Occidental National High School
Oroquieta City, Misamis Occcidental Philippines 03.2003 - 03.2023
No Degree - Information Technology
Misamis University
Ozamiz City, Misamis Occidenta, Philippines 04.2001 -
No Degree - Nursing
Misamis University
Ozamis City, Misamis Occidental, Philippines 04.2001 -
Skills
Menu memorization
Customer engagement
Performance improvement
Food running
Cash Handling
Product promotion
Interactive communication skills
Sales expertise
Hospitality service expertise
Ordering procedures
Food preparation and safety
Order delivery practices
Ingredient inspection
Recipes and menu planning
Inventory organization
Equipment operation
Kitchen maintenance
Cleaning and organization
Cash register operation
Food arrangement
Equipment monitoring
Food portioning
Timeline
Crew
Tim Hortons Cafe International Trading
08.2022 - Current
Crew Worker
Kuwait Food Americana
06.2012 - 08.2022
Crew Worker
Jollibee Food Corporation
01.2010 - 05.2012
High School Diploma -
Misamis Occidental National High School
03.2003 - 03.2023
No Degree - Information Technology
Misamis University
04.2001 -
No Degree - Nursing
Misamis University
04.2001 -