Mikee Pebbles Zapanta
Mexico, Province Of Pampanga
Summary
Accomplished Administrative Assistant with a proven track record at Jose B Lingad Memorial General Hospital, excelling in customer service and data entry. Demonstrated ability to manage high-stress situations, enhancing client loyalty by 30%. Skilled in Microsoft Office suite and adept at improving operational efficiency through effective schedule management and recordkeeping. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Jose B Lingad Memorial General Hospital
01.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Service Representative
Sutherland Global
02.2016 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Public Administration
Universidad De Manila
Manila, Metro Manila, Philippines04.2015
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Computer Proficiency
- Strong Problem Solver
- Scheduling
- Recordkeeping
- Schedule Management
- Internet Research
Websites
Timeline
Administrative Assistant
Jose B Lingad Memorial General Hospital
01.2017 - Current
Customer Service Representative
Sutherland Global
02.2016 - 01.2017
Bachelor of Science - Public Administration
Universidad De Manila
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