Mikee Monterde
LICENSED PHARMACIST & GENERAL VIRTUAL ASSISTANT
Caloocan City,Metro Manila
Summary
I am a multifaceted professional with four years of experience in different positions, such as medical virtual assistant, registered pharmacist, medical transcriptionist, customer service specialist, medical sales representative, human resources assistant, and sales executive. I have gained expertise in online software, tech support, and customer care, as well as in healthcare, patient counseling, and medical transcriptionist. My exceptional performance in these roles has consistently resulted in an average customer satisfaction rating of 90%, which is 15% higher than the company average.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
REGULATORY AFFAIRS PHARMACIST
Wisenheimer Trading
Quezon City
05.2023 - Current
- Coordinate with the technical committees, making sure that SOPs and regulatory guidelines are being followed implemented, and executed accordingly
- Convey and give updates and reports as to regulations of cosmetics and pharmaceutical products in the
- Philippines
- Acts as technical point person on regulatory concerns, guidelines, and procedures pertaining to cosmetics, pharmaceuticals, food, etc., issued and carried out by FDA, DENR, Tarif Commission, etc
- Conduct an internal audit to verify and check the implementation of the company’s departmental SOPs
- Maintain the documents/product dossiers (re: LTO, CPR, and Product Notification)
- Keep on track with the near- expiry licenses and prepare documents for renewal
- Answer inquiries and provide relevant answers for the Product Scientific Communications Officer to prepare and update presentations for in-house seminars weekly
- Visit the warehouses from time to time to check if the SOPs are implemented and being followed accordingly
- Communicate with the QC/QA and warehouse personnel about any update or reminder related to product storage and transport
- Attend seminars (CCIP/FDA seminars and other seminars related to business) as necessary to be updated on the latest rules, regulations, and practices.
MEDICAL VIRTUAL ASSISTANT
Meds Art Inc | Prefill RX
07.2023 - 01.2024
- Providing quick and accurate responses to patient inquiries related to medical conditions, treatments, medications, and procedures through various communication channels such as phone, email, or chat
- Helping patients schedule appointments, provide them with directions to the clinic or hospital, and remind them of upcoming appointments
- Assisting healthcare providers in managing their schedules, prioritizing tasks, and coordinating with other healthcare team members
- Providing educational resources to patients on various health topics, including preventive care, disease management, and lifestyle modifications
- Collaborating with healthcare providers to develop personalized care plans for patients based on their medical history, symptoms, and preferences
- Assisting with administrative tasks such as insurance verification, claim submission, and billing inquiries
- Providing emotional support and empathy to patients during difficult times, such as during end-of-life care or chronic illness management
- Enhancing patient satisfaction by providing a seamless and convenient experience through the use of technology such as telemedicine and remote monitoring devices
- Maintaining confidentiality and following HIPAA guidelines to protect patient privacy and data security
- Continuously learning and staying updated on the latest medical research, treatments, and technologies to provide the best possible care to patients.
LABORATORY ASSISTANT | RESEARCH AND DEVELOPMENT OFFICER
Manila Central University
Caloocan City
09.2022 - 04.2023
- Manila Central University, is an institution that has empowered and transformed since 1904
- Prepare lab equipment, report data, and compile information into graphs and documents
- Maintain cleanliness in the laboratory and monitor ongoing tests and experiments
- Leads research for the adoption of new technology and equipment to improve the organization's operations and business
MEDICAL TRANSCRIPTIONIST
Umritun Transcription & General VA Services
03.2022 - 03.2023
- Convert transcribed diagnostic test results, procedures, and consultation notes into applicable report formats
- Ensure uncompromised patient care by transcribing fast and accurately, as well as performing thorough editing
- Type out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon
- Identify and follow up on inconsistencies, errors, and missing information within a transcribed report
- Submit transcriptions to healthcare professionals for their approval promptly.
CUSTOMER SALES REPRESENTATIVE (HEALTHCARE ACCOUNT)
Optum Global Solutions, Inc, UnitedHealth Group
12.2021 - 08.2022
- Optum, part of the, family of businesses, is powering modern health care by connecting and serving the whole health system across 150 countries
- As a customer sales representative, I manage incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction
- Awarded as a top agent for two consecutive months under healthcare accounts.
MEDICAL SALES REPRESENTATIVE | COMPLIANCE OFFICER
L&B Chemed Systems, Inc
11.2020 - 11.2021
- Is a pharmaceutical company in the Philippines
- It is the manufacturer of healthcare products, medicines, and disinfectants that are specially made for Filipinos
- As a medical sales representative, I will sell the company's products, which include medicines, prescription drugs, and medical equipment, to a variety of customers including General Practitioners, hospital doctors, pharmacists and nurses, and other healthcare professionals
- Develop and implement an effective legal compliance program
- Create internal sound controls and monitor adherence to them
- Draft and revise company policies
- Proactively audit processes, practices, and documents to identify weaknesses.
HUMAN RESOURCES ASSISTANT
Red Eye II Security and Services Inc
10.2019 - 10.2020
- Is a security and services incorporation
- They serve to protect a diverse commercial and residential clientele which are malls, supermarkets, hospitals, private properties, condominiums, manufacturers, and factories
- As a human resources assistant, I assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks
- Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers.
SALES EXECUTIVE
SM Mart Inc, SM Mart
Quezon City
05.2019 - 07.2019
- Operates as a department store
- The company offers a range of home appliances, hardware, sports goods, apparel, baby and personal care products, magazines, foodstuffs, and toys
- SM Mart serves customers in the Philippines
- As a sales executive, setting sales goals and developing sales strategies is my main goal
- Researching prospects and generating leads
- Contacting potential and existing customers on the phone, by email, and in person
- Handling customer questions, inquiries, and complaints.
Education
Bachelor of Science - Pharmacy
Our Lady of Fatima University
Valenzuela, Philippines 06.2014 - 11.2019
Skills
- Regulatory Compliance
- Liaise with different departments to address regulatory issues that impact compliance
- Managing WordPress Websites
- Creating Social Media Images (Quotes, Posters)
- Quality Customer Service
- Managing Email Campaigns
- Manage Pinterest Account
- Manage LinkedIn Profile Account Gather data for Efficient Business Strategy and Decision Making Handling
- Healthcare Account Sales and Marketing Proven work experience
- Medical Transcriptionist
- Ability to transcribe accurately and maintain a minimum typing speed of 65 words per minute
- Knowledge of medical terminology and anatomy
- Familiarity with medical software and tools, such as electronic health records (EHRs), telemedicine platforms, and medical databases
- Strong communication skills, both written and verbal, to effectively interact with patients, healthcare providers, and other stakeholders
- Ability to interpret and analyze medical data, including lab results, imaging studies, and clinical notes
- Proficiency in using natural language processing (NLP) and machine learning algorithms to understand and respond to patient queries
- Understanding of healthcare compliance and privacy laws, such as HIPAA (Health Insurance Portability and Accountability Act)
- Knowledge of medical research methods and ability to summarize and interpret medical literature Familiarity with medical devices and equipment, including their operation and maintenance
- Ability to work collaboratively with interdisciplinary healthcare teams, including physicians, nurses, pharmacists, and therapists
Accomplishments
- UNILAB & RANBCG: Pharmacy at the Forefront of Healthcare: Empowering the Philippine Health
- System (September 26, 2023)
- PharmAcademy: “Immunology 101: What Pharmacists Need to Know” (August 31, 2023)
- Philippine Pharmacists Association, Inc., Webinar: Viral Upper Respiratory Tract Infections: FAQS from Physicians and Patients ( April 28, 2023)
- Licensing Seminar for Household/Urban Hazardous Substances Establishments (March 2023)
- Licensing Seminar for Medical Device Establishments (February 2023)
- Licensing Seminar for Drug Outlets - Online Seminar (February 2023)
References
- Mr. John Jynell Montilla, Executive Virtual Assistant - 09667443288 (jynellmontilla@gmail.com)
- Ms. Hyster Joy S. Mamaril, Human Resources Officer National Center for Mental Health - 09472404253 (hysterjoy@gmail.com)
- Mr. Johnson A. Dejito, Total Reward Associate Nestlé Philippines Business Services AOA - 09273548275 )(johnsondejito@gmail.com
- Ms. Grace Tuzon, Supervisor L&B Chemed Systems Inc. - 09456213606 (gracetuzon14@gmail.com)
- Ms. Kim Alexsis Vialu, Registered Pharmacist L&B Chemed Systems Inc. - 09057950157 (kimvialu@gmail.com)
- Mr. Jerome Von Paulo Bacolor, Team Lead EXL Service Philippines, Inc. - 09360598048 (bacolor94@gmail.com)
- Mr. Keihl Ian delos Santos, Regulatory Affairs and Pharmacovigilance Associate Pi Health Inc. (keihldelossantos@gmail.com)
- Mr. Jay Leonarth Gecarane, Software Engineer III FactSet Philippines, Inc. (jaygecarane6@gmail.com)
Timeline
MEDICAL VIRTUAL ASSISTANT
Meds Art Inc | Prefill RX
07.2023 - 01.2024
REGULATORY AFFAIRS PHARMACIST
Wisenheimer Trading
05.2023 - Current
LABORATORY ASSISTANT | RESEARCH AND DEVELOPMENT OFFICER
Manila Central University
09.2022 - 04.2023
MEDICAL TRANSCRIPTIONIST
Umritun Transcription & General VA Services
03.2022 - 03.2023
CUSTOMER SALES REPRESENTATIVE (HEALTHCARE ACCOUNT)
Optum Global Solutions, Inc, UnitedHealth Group
12.2021 - 08.2022
MEDICAL SALES REPRESENTATIVE | COMPLIANCE OFFICER
L&B Chemed Systems, Inc
11.2020 - 11.2021
HUMAN RESOURCES ASSISTANT
Red Eye II Security and Services Inc
10.2019 - 10.2020
SALES EXECUTIVE
SM Mart Inc, SM Mart
05.2019 - 07.2019
Bachelor of Science - Pharmacy
Our Lady of Fatima University
06.2014 - 11.2019