Microsoft Office
MIKEE JEAN CASTILLO
Technical Trainer
Santa Cruz
Summary
Dynamic and results-driven training professional with over 4 years of experience delivering engaging and interactive training programs within the SaaS and technology sectors. Adept at developing comprehensive training materials, conducting live and virtual training sessions, and driving customer success through education. Known for building strong client relationships and ensuring optimal adoption and utilization of SaaS platforms.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Computer-Based Training Developer
Teloworks Inc
11.2021 - Current
- Focus on creating training materials and content for software product training.
- Develop interactive e-learning modules, presentations, manuals, and guides.
- Write and refine training scripts tailored to SaaS platforms.
- Collaborate with SMEs and cross-functional teams to develop accurate, engaging training materials.
- Conduct virtual and pre-recorded training sessions for end-users, ensuring optimal platform adoption.
- Ensure content aligns with learning objectives and compliance requirements.
- Gather participant feedback to enhance training effectiveness
Technical Documentation Analyst
Primover Consultancy Services Inc.
12.2020 - 11.2021
- Create technical specifications documents aligned with business and system requirements.
- Develop user manuals for new and existing systems developed by Cignal TV, Inc.
- Respond to support cases via email, telephone, and in-person interactions.
- Answer sizing questionnaires to ensure correct hardware specifications.
- Document system architecture and business processes.
IT Assistant Trainer
National Bookstore
11.2016 - 10.2020
- Provide end-user training on various systems and SaaS platforms for new and existing employees.
- Collaborate with developers and product owners to stay current on product features and functionality.
- Create user guides, support documentation, and FAQs to empower users and reduce support requests.
- Conduct software testing and gather data on integration issues and vulnerabilities.
- Collaborate with QA teams to perform manual and automated software testing.
- Assist in streamlining workflows and improving software testing efficiency
IT Instructor
Dr. Carlos S. Lanting College
06.2014 - 06.2016
- Develop and deliver IT-related program objectives for students of diverse backgrounds.
- Apply various teaching styles, including creating documents and presentations.
- Supervise students in technical projects and assessments.
Education
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
Santa Mesa, Metro Manila, Philippines 04.2001 -
Certificate in Teaching Proficiency - Education
Laguna State Polytechnic University
San Pablo City, Province Of Laguna, Philippines 04.2001 -
Skills
- Excellent Analytical and Problem-Solving Skills
- SaaS Platform Training & Support
- Live & Virtual Training Delivery
- Product Demonstrations
- Adult Learning Principles
- Instructional Design Fundamentals
- Content Development & Documentation
- Cross-functional Collaboration
- Strong Presentation & Communication
- Proficiency in Microsoft Office, Multimedia, and Authoring Tools
Certification
Career Service Professional Eligibility Civil Service Commission
Software
Google Suite apps
Adobe Captivate
SAP -Merchandise Inventory Management
Attendance Management System
Cyber risk management and Compliance solution
Workflow Software
Point of Sale System
Timeline
Computer-Based Training Developer
Teloworks Inc
11.2021 - Current
Technical Documentation Analyst
Primover Consultancy Services Inc.
12.2020 - 11.2021
Career Service Professional Eligibility Civil Service Commission
03-2018
IT Assistant Trainer
National Bookstore
11.2016 - 10.2020
IT Instructor
Dr. Carlos S. Lanting College
06.2014 - 06.2016
Bachelor of Science - Information Technology
Polytechnic University of The Philippines
04.2001 -
Certificate in Teaching Proficiency - Education
Laguna State Polytechnic University
04.2001 -
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