Mikee Ferrer
Viber Domain Operation Specialist
Quezon City
Summary
A results-driven professional with over 3 years of experience in social media management, travel planning, and customer service. As a Social Media Specialist, I have successfully developed and executed content strategies that drive engagement, brand growth, and audience retention across multiple platforms. With a strong background as a Travel Agent, I specialize in curating customized travel experiences and managing end-to-end bookings tailored to clients' unique needs. My expertise in Customer Service enables me to provide exceptional support, efficiently resolve issues, and build long-lasting client relationships. Passionate about delivering measurable results, I am eager to leverage my skills in a dynamic team to contribute to business growth and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Viber Domain Operation Team
Digiplus Interactive Corporation
12.2024 - Current
- Create daily promotional content and campaigns.
- Design visually appealing posters using Canva for social media, campaigns, and promotional materials.
- Write engaging, persuasive copy for social media posts.
- Collaborate with Facebook group admins to plan and execute community-focused campaigns, promotions, and events.
Social Media Specialist
Digiplus Interactive Corporation
07.2023 - 12.2024
- Collect community members' information, verify their accounts, check their eligibility for promotions, and submit and process their claims for rewards.
- Moderate community users post and comment on a daily basis.
- Create daily promotional content, topics, and activities for the FB Group, and Viber Group communities.
Operations Specialist
Digiplus Interactive Corporation
07.2022 - 07.2023
- Process Facebook bonuses for new users, ensuring that all criteria are met for eligibility.
- Generate and analyze content statistics to track engagement, reach, and performance metrics.
- Review incoming Facebook posts, accepting or declining them based on content guidelines and community standards.
Telesales Agent
DigiPlus Interactive Corporation
01.2022 - 07.2022
- Make outbound calls to prospective or existing customers to promote products or services.
- Deliver well-prepared sales pitches, and explain product benefits clearly and confidently.
- Meet or exceed daily, weekly, and monthly sales targets, and KPIs.
Customer Service Representative (Non Voice, Remote)
Star Company, Malaysia
02.2021 - 11.2021
- Respond to customer inquiries and resolve issues through live chat.
- Provide clear and accurate information about products, services, and policies.
- Resolve product or service issues by clarifying the customer's concern, identifying the cause, and offering appropriate solutions.
- Provide product and service information to customers as needed.
Documentation Specialist
World Wings Intl Travel and Tours Corp
07.2019 - 03.2020
- Assist clients with visa application processes, ensuring all documents are complete and submitted on time.
- Book hotels, flights, and other travel arrangements in accordance with client needs and budget.
- Respond to emails and phone calls in a timely and professional manner, providing accurate travel and visa-related information.
- Maintain and update travel records, itineraries, and client files.
Education
Bachelor of Science - Hospitality And Tourism Management
Trinity University of Asia
Quezon City, Metro Manila, Philippines 04.2001 -
Skills
Content Creation
Creativity
Digital Marketing
undefinedReferences
Abbie Sumulong,
Manager
abbiesumulong@gmail.com
+639177963001
Armae Joie Garcia
Tourism Operations Officer
+639178542265
armaejoiegarcia@gmail.com
Timeline
Viber Domain Operation Team
Digiplus Interactive Corporation
12.2024 - Current
Social Media Specialist
Digiplus Interactive Corporation
07.2023 - 12.2024
Operations Specialist
Digiplus Interactive Corporation
07.2022 - 07.2023
Telesales Agent
DigiPlus Interactive Corporation
01.2022 - 07.2022
Customer Service Representative (Non Voice, Remote)
Star Company, Malaysia
02.2021 - 11.2021
Documentation Specialist
World Wings Intl Travel and Tours Corp
07.2019 - 03.2020
Bachelor of Science - Hospitality And Tourism Management
Trinity University of Asia
04.2001 -
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