MIKE FRANCIS JAY PEREZ
Caloocan City,Philippines
Summary
Results-oriented professional with 10 years in customer service and operations management in fast-paced environments. Skilled in team training and food handling, demonstrating strong communication and interpersonal abilities. Committed to delivering high-quality service and fostering teamwork.
Overview
1
1
Language
1
1
Certification
10
10
years of professional experience
Work History
Crew Trainer
Mcdonald’s
Claresholm, Alberta
12.2025 - 08.2026
- Led onboarding and hands-on training for new hires, fostering adherence to company standards and food safety regulations while enhancing customer service skills.
- Showcased exemplary customer service and work ethic to trainees, setting a standard for performance and engagement.
- Streamlined communication and collaboration processes, enhancing overall team efficiency and effectiveness.
Food Counter Attendant
Mcdonald’s
Calgary, Alberta
08.2024 - 08.2026
- Delivered fast, friendly customer service by efficiently taking orders, processing cash transactions, and preparing food items to enhance customer satisfaction.
- Created all food orders to high-quality standards, with accurate portion sizes and within timeframe targets.
- Maintained cleanliness and adhered to food safety standards while ensuring accuracy and efficiency in a fast-paced environment to support operational success.
- Adapted to busy periods by working efficiently under pressure, maintaining composure and delivering high-quality service.
Assistant Restaurant Manager
Jollibee
Malabon
01.2017 - 01.2023
- Supported daily restaurant operations by supervising crew and upholding customer service and food quality standards.
- Managed scheduling, inventory, and cash handling, facilitated staff training, and maintained workflow during peak hours.
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Scheduled employees to keep shifts well-staffed.
Education
Bachelor of Business Administration - Marketing Management
Divine Mercy College Foundation Inc.
Caloocan City, Metro Manila, Philippines01-2016
Skills
- Operational management
- Team Leadership
- Customer Service
- Time Management
- Multitasking
- Problem-Solving
- Communication
Certification
- CELPIP (Canadian English Language Proficiency Index Program)
- Employee of the month, 2025-11-01
Languages
English
Upper Intermediate
B2
Timeline
Crew Trainer
Mcdonald’s
12.2025 - 08.2026
Food Counter Attendant
Mcdonald’s
08.2024 - 08.2026
Assistant Restaurant Manager
Jollibee
01.2017 - 01.2023
Bachelor of Business Administration - Marketing Management
Divine Mercy College Foundation Inc.