MIKE ANGELO NALA
SJDM Bulacan,,BUL
Summary
with more than 10 years of experience, I am committed and diligent food services expert who consistently provides exceptional service.I have expertise in effectively addressing guest complaints by utilizing my extensive product knowledge and through understanding of top-notch service techniques.
Overview
15
15
years of professional experience
Work History
Waiter
Azadea Group
05.2024 - 10.2025
- greet the guest with sincere smile.
- assist them respectfully to their assigned table.
- show them the menu, and start by suggesting the drinks.
- Ensuring timely order processing and guest satisfaction.
- Trained new staff on service standards and menu knowledge.
- Maintained cleanliness and organization of dining.
- when asked, nicely hand the check to the guest.
Kitchen Crew Member
Lavoya Restaurant Group
07.2023 - 03.2024
- Keep food preparation areas clean.
- Organizing and correctly storing stocks.
- Pack delivery and take out orders.
- communicate kitchen needs to MOD.
Restaurant Supervisor
Abo hala & Malak Trading LLC. Aseer time & Papa Kunafa
10.2020 - 01.2023
- Handling cash and card payments.
- Handling guests’ issues and complaints.
- Maintaining product availability and ordering from suppliers.
- Creating a weekly schedule for both kitchen and dining staff.
- Performing food production before operation hours.
- Ensuring food safety and compliance with regulations.
Team leader
Seven hills trading LLC. Mooyah Burgers
06.2019 - 09.2020
- Perform opening and closing of cashiers.
- Develop team strengths and improve weaknesses.
- Ensure opening and closing procedures are well executed.
- Resolving conflicts as well as complaints.
- Monitor and control food cost and wastages.
- Ensure the SOPs and procedures are followed.
Food Server
RGFS Asia holdings Inc. Mesa Filipino Modern
04.2018 - 02.2019
- Greet the guest with a smile, and assist them to their table.
- Present the menu, and offer them some drinks first.
- Assisting customers’ with the menu while suggesting and upselling.
- Make sure that the delivery of food is in proper sequence.
- Maintain table appearance, and offer after meal courses.
- When asked, nicely present the bill to the guest.
- Thank the guest and invite them to come again.
Team leader
Awj Investments LLC. Operation Falafel
02.2015 - 02.2017
- Responsible for assisting the outlet manager in all operational activities.
- Handling guests’ issues and complaints.
- Responsible for product availability and procurement.
- Visiting our valued guests’ and politely asking for feedback.
- Train newly hired staff, and strengthen their skills.
- Performing daily and monthly sales reports.
Food Server
Northside table Incorp. Mesa Filipino Modern
03.2011 - 12.2014
- Greet the guest with a smile, and assist them to their table.
- Present the menu, and offer them some drinks first.
- Assisting customers’ with the menu while suggesting and upselling.
- Make sure that the delivery of food is in proper sequence.
- Maintain table appearance, and offer after meal courses.
- When asked, nicely present the bill to the guest.
- Thank the guest and invite them to come again.
Education
BS - Marine transportation
Philippine Maritime Institute
02.2011
Hotel & Restaurant Services - undefined
Access Computer College
10.2009
Skills
- Work under pressure at minimum supervision
- Fast learner and can easily adapt
- Dealing with guests' issues and complaints
- Excellent verbal communications skills
- Ability to multitask and be flexible
- Focus and pay attention to details
Timeline
Waiter
Azadea Group
05.2024 - 10.2025
Kitchen Crew Member
Lavoya Restaurant Group
07.2023 - 03.2024
Restaurant Supervisor
Abo hala & Malak Trading LLC. Aseer time & Papa Kunafa
10.2020 - 01.2023
Team leader
Seven hills trading LLC. Mooyah Burgers
06.2019 - 09.2020
Food Server
RGFS Asia holdings Inc. Mesa Filipino Modern
04.2018 - 02.2019
Team leader
Awj Investments LLC. Operation Falafel
02.2015 - 02.2017
Food Server
Northside table Incorp. Mesa Filipino Modern
03.2011 - 12.2014
Hotel & Restaurant Services - undefined
Access Computer College
BS - Marine transportation
Philippine Maritime Institute