Mikaella Francel De Guzman
Santa Rosa, Province Of Laguna,LAG
Summary
Offering solid foundation in client service and willingness to grow within dynamic team. Brings understanding of customer care principles and capacity to quickly learn and apply new practices. Ready to use and develop communication and problem-solving skills in Merchandising Assistant role.
Overview
9
9
years of professional experience
Work History
Golf Caddie
South Forbes, Gold Club
01.2017 - 12.2024
- Ensured golfer satisfaction by anticipating needs and proactively addressing inquiries or concerns.
- Assisted golfers in maintaining a steady pace of play, contributing to a more enjoyable round for all participants.
- Developed strong relationships with golfers through exceptional interpersonal skills and superior caddie services.
- Enhanced golfer experience by providing strategic advice on course layout and shot selection.
Cashier
Real Eagle Restaurant, South Forbes Gold Club
03.2016 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Vocational Course - Electrical Engineering
Electrical, Installation And Maitenance
04-2018
High School Diploma -
Don Jose High School
Santa Rosa, Province Of Laguna, Philippines04-2016
Skills
- Analytical Shot Assessment
- Skilled in Prioritizing Tasks
- Commitment to Service Quality
- Collaborative Team Player
- Efficient Transaction Execution
- Service Excellence
- Effective Communication
- Adaptable Multitasking Skills
- Optimistic Attitude Toward Challenges
- Collaborative Teamwork
- Proficient Computer Skills
Languages
English
Advanced (C1)
Timeline
Golf Caddie
South Forbes, Gold Club
01.2017 - 12.2024
Cashier
Real Eagle Restaurant, South Forbes Gold Club
03.2016 - 12.2016
Vocational Course - Electrical Engineering
Electrical, Installation And Maitenance
High School Diploma -
Don Jose High School
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