Mikaella Tulayba
Food & Beverage Associate
Antipolo,Rizal
Summary
Effective and efficient Food and Beverage attendant with proven guest service skills and 1 year international experience in a 5 star hotel. Excellent reputation for resolving problems and improving customer satisfaction. Talented at delivering exceptional guest experience through excellent communication skills. Seeking employment as Front Desk/ Receptionist and ongoing training in hospitality management to take next career step with a team that values a guest well-driven approach to service.
Overview
3
3
Languages
4
4
years of post-secondary education
1
1
year of professional experience
Work History
Food and Beverage Associate
Fairmont Austin
, TEXAS
09.2019 - 08.2020
- Performed set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies prescribed by Forbes standards
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed and acknowledge over 400 guests per day by escorting them to assigned tables
- Work closely with Banquet Management to assure smooth delivery of all services and events
Travel Agency Clerk (On-The-Job Training)
Richworld Travel and Tours
Pasig City , Ortigas
02.2019 - 04.2019
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Restaurant Server ( On-The-Job Training)
Restaurant 5 - Discovery Suites
Pasig City , Ortigas
06.2018 - 07.2018
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Science - Tourism Management
St. Paul University Quezon City
Quezon City 06.2015 - 06.2019
Skills
Global Distribution System (Amadeus)
Guest relations management
Cross-cultural communication skills
MAC and Microsoft Office Skills
Able to work flexible hours and night shifts
Can communicate with host of people
Banquet Coordination
Inventory Management
Accomplishments
- Intern in Food and Beverage Department at Fairmont Austin which was awarded Accor's 2019 North and Central America Region as Luxury Hotel of the Year (2019)
- Board Member of the Union of Filipino Tourism Students (2018)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Food and Beverage Associate
Fairmont Austin
09.2019 - 08.2020
Travel Agency Clerk (On-The-Job Training)
Richworld Travel and Tours
02.2019 - 04.2019
Restaurant Server ( On-The-Job Training)
Restaurant 5 - Discovery Suites
06.2018 - 07.2018
Bachelor of Science - Tourism Management
St. Paul University Quezon City
06.2015 - 06.2019