MIKAELLA ROSALES
Las Piñas City
Summary
Results-driven customer support professional with over 6 years of experience in the insurance and healthcare sectors, thriving in fast-paced environments. Proven strengths in communication, teamwork, and adaptability consistently lead to exceeding performance expectations while managing customer accounts, addressing insurance inquiries, and providing exceptional support as a dental assistant and receptionist. Freelance experience as an online typist has further enhanced the ability to work independently and manage time effectively, ensuring high-quality service delivery. Committed to fostering positive customer relationships and contributing to team success through a proactive approach and strong problem-solving skills.
Overview
8
8
years of professional experience
Work History
Product Service Utility
EXL Philippines
Pasay City
11.2023 - 10.2025
- Streamlined product service operations by implementing process improvements, enhancing agents and customers satisfaction and reducing response times.
- Collaborated with cross-functional teams to resolve product-related inquiries, ensuring timely resolution and maintaining service quality.
- Informed clients of policies and procedures.
- Negotiated favorable terms in client contracts, safeguarding company interests.
Customer Service Utility
EXL Philippines
Pasay City
03.2023 - 11.2023
- Delivered exceptional customer service by resolving inquiries and complaints, enhancing overall client satisfaction and loyalty.
- Strengthened communication skills through regular interactions with others.
Customer Representative
Alorica Philippines
Pasay City
02.2022 - 03.2023
- Leading provider of customer experience solutions, offering a wide range of services including customer support, technical assistance, and business process outsourcing (BPO) services.
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction.
- Managed customer accounts efficiently, ensuring accurate information was maintained to support service delivery and retention.
Clinic Receptionist & Dental Assistant
JMD Clinic
Pasay City
01.2018 - 09.2021
- Trusted healthcare provider committed to delivering high-quality, compassionate care to our patients. Specializing in a wide range of medical services, including dental care, general healthcare.
- Managed patient scheduling and appointments, enhancing overall clinic efficiency and reducing wait times for services.
- Assisted in dental procedures by preparing instruments and ensuring compliance with safety and hygiene standards.
- Provided exceptional patient care by addressing inquiries, managing records, and fostering a welcoming clinic environment.
- Coordinated insurance verification processes, improving patient satisfaction and streamlining administrative workflows.
Education
Senior High School -
Manila Tytana Colleges
Pasay City, Philippines03.2019
Skills
Operational efficiency enhancement
Proficient in client interactions
Skilled in contract negotiation
Quality assurance in service delivery
Account administration expertise
Scheduling efficiency
Technical support
Accurate insurance coverage assessment
Regulatory compliance
Collaborative teamwork
Regulatory compliance standards
Responsive to new challenges
Timeline
Product Service Utility
EXL Philippines
11.2023 - 10.2025
Customer Service Utility
EXL Philippines
03.2023 - 11.2023
Customer Representative
Alorica Philippines
02.2022 - 03.2023
Clinic Receptionist & Dental Assistant
JMD Clinic
01.2018 - 09.2021
Senior High School -
Manila Tytana Colleges