MIKAELLA ROSALES
Las Piñas City
Summary
Results-driven customer support professional with over 6 years of experience in the insurance and healthcare sectors, thriving in fast-paced environments. Proven strengths in communication, teamwork, and adaptability consistently lead to exceeding performance expectations while managing customer accounts, addressing insurance inquiries, and providing exceptional support as a dental assistant and receptionist. Freelance experience as an online typist has further enhanced the ability to work independently and manage time effectively, ensuring high-quality service delivery. Committed to fostering positive customer relationships and contributing to team success through a proactive approach and strong problem-solving skills.
Overview
8
8
years of professional experience
Work History
Product Service Utility
EXL Philippines
11.2023 - 10.2025
- Streamlined product service operations by implementing process improvements, enhancing agents and customers satisfaction and reducing response times.
- Collaborated with cross-functional teams to resolve product-related inquiries, ensuring timely resolution and maintaining service quality.
- Informed clients of policies and procedures.
- Negotiated favorable terms in client contracts, safeguarding company interests.
Customer Service Utility
EXL Philippines
03.2023 - 11.2023
- Delivered exceptional customer service by resolving inquiries and complaints, enhancing overall client satisfaction and loyalty.
- Strengthened communication skills through regular interactions with others.
Customer Representative
Alorica Philippines
02.2022 - 03.2023
- Leading provider of customer experience solutions, offering a wide range of services including customer support, technical assistance, and business process outsourcing (BPO) services.
- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction.
- Managed customer accounts efficiently, ensuring accurate information was maintained to support service delivery and retention.
Clinic Receptionist & Dental Assistant
JMD Clinic
01.2018 - 09.2021
- Trusted healthcare provider committed to delivering high-quality, compassionate care to our patients. Specializing in a wide range of medical services, including dental care, general healthcare.
- Managed patient scheduling and appointments, enhancing overall clinic efficiency and reducing wait times for services.
- Assisted in dental procedures by preparing instruments and ensuring compliance with safety and hygiene standards.
- Provided exceptional patient care by addressing inquiries, managing records, and fostering a welcoming clinic environment.
- Coordinated insurance verification processes, improving patient satisfaction and streamlining administrative workflows.
Education
Senior High School -
Manila Tytana Colleges
Pasay City, Philippines03.2019
Skills
Operational efficiency enhancement
Timeline
Product Service Utility
EXL Philippines
11.2023 - 10.2025
Customer Service Utility
EXL Philippines
03.2023 - 11.2023
Customer Representative
Alorica Philippines
02.2022 - 03.2023
Clinic Receptionist & Dental Assistant
JMD Clinic
01.2018 - 09.2021
Senior High School -
Manila Tytana Colleges